1Z0-1161-1 無料問題集「Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1」

（A）Service Agent Response Time, which measures how quickly the service agent responds.

（B）Resolve Time, which captures the efficiency of the resolution process.

（C）Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.

（D）Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.

（A）Supplier Lead Time.

（B）Forecast Accuracy.

（C）Inventory Turnover.

（D）Customer Acquisition Cost.

（A）Relying on service agent feedback on the OMBP's usefulness.

（B）Measuring the time taken by service agents to respond to customer inquiries.

（C）Counting the number of new knowledge-base articles created.

（D）Analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.

（A）Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.

（B）Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.

（C）Social Media Engagement metric for adapting content strategies during campaign execution.

（D）Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.

（A）Manager Satisfaction with the Incentive Structure.

（B）Total Number of Incentive Plans Offered.

（C）Sales Quota Attainment.

（D）Customer Acquisition Cost.