1z1-325無料問題集「Oracle RightNow Cloud Service 2016 Implementation Essentials」

質問 1

Your customer wants agents to respond to specific product questions in a uniform manner.
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)

（A）Chat Text

（B）End User Text

（C）Chat URL

（D）Product Text

（E）Answer Text

（F）Incident Text

（G）Category Text

（H）Rule Text

正解：D、G、H 解答を投票する

質問 2

You are working with multiple interfaces.
Which four objects/items are shared across interfaces? (Choose four.)

（A）Business Rules

（B）Reports

（C）Workspaces

（D）Staff Accounts

（E）Custom Objects

（F）Profiles

（G）Configuration Settings

（H）Navigation Sets

正解：C、D、F、H 解答を投票する

質問 3

Your customer would like to automatically create incidents for any comments created on Social Media sites.
Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)

（A）Instagram Comments

（B）Twitter Public Comments

（C）Twitter Private Messages

（D）Google Plus Comments

（E）Facebook Public Personal Page Comments

（F）YouTube Comments

（G）Facebook Fan Page Comments

正解：B、E 解答を投票する

質問 4

Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)

（A）Organization

（B）Post code

（C）Channel

（D）Email Address

（E）Assigned

（F）Language

（G）Queue

正解：A、B、C、G 解答を投票する

質問 5

Which three statements are true about the Oracle Service Cloud File menu? (Choose three.)

（A）provides quick access to any of the interfaces that may be available for an agent

（B）can include shortcuts to commonly used reports

（C）provides an exit from the application

（D）provides context-sensitive help for the agent

（E）can contain a shortcut for adding new records such as Contacts or Incidents

正解：A、C、D 解答を投票する

質問 6

Your customer has a report that seems to be showing a variety of duplicate records. You checked the filters and they are correct. You checked the database and there are not duplicate records in the database that correspond to the duplicates that the report is showing.
How would you resolve this issue?

（A）Add a data slice element to the report.

（B）Select Group Results in the Level menu options

（C）Add a roll-up element to the report.

（D）Add an additional report filter around the field that seems to be duplicating.

（E）Create a Level Filter in the Level menu options.

（F）Create a Group Filter in the Level menu options.

正解：C 解答を投票する

質問 7

Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?

（A）Incident Solved

（B）Incident Closed

（C）Rule Email

（D）Incident Waiting

（E）Incident Unresolved

（F）Question Receipt

正解：A 解答を投票する

質問 8

Your customer would like to set up the following configuration:
If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent.
The current setup leaves incidents assigned to the responding agent.
Select two configurations to enable the assignments to be correct.

（A）Assign the incident to the agent group in incident rules.

（B）Remove the incident agent assignment in incident rules.

（C）Set the response option for reassign on response to "No Change."

（D）Enable the incident queue for "Round Robin logged in."

（E）Escalate the incident after an hour in incident rules.

（F）Email the incident details to the agent group in incident rules.

正解：A、D 解答を投票する

質問 9

In a Customer Portal design session, the customer explains to you that they have multiple brands, and that they have multiple websites to reflect these brands.
After reviewing the sites with the customer, you notice that each of the sites contain the same layout and content, but have different colors and branding, such as logos.
Which option allows for a consistent layout and dynamic branding?

（A）Do not use a theme, and implement templates dynamically.

（B）Use a single template across all Customer Portal pages, and implement themes dynamically.

（C）Do not use a template, and implement themes dynamically.

（D）Use a single theme across all Customer Portal pages, and implement templates dynamically.

正解：D 解答を投票する

1z1-325 無料問題集「Oracle RightNow Cloud Service 2016 Implementation Essentials」

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