1z1-981 無料問題集「Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials」

（A）The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

（B）Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

（C）The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

（D）Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

（E）Techmail is responsible for pulling emails from single or multiple mailboxes.

（A）They guide agents through complex customer interactions and data updates.

（B）They promote efficiency.

（C）They reduce human error.

（D）They help customers find relevant knowledge answers.

（E）They can sort incidents raised by a contact.

（A）Graphs

（B）Schedules

（C）Report headings

（D）Non-selectable filters

（E）Column headings

（F）Permissions

（A）Clicking Request Chat on the Live Media bar

（B）Configuring advanced routing

（C）Deselecting the Pull Chat check box in the agent's profile

（D）Fixing the chat workspace

（E）Requesting Chat from File > Options > View Options

（A）They are used when working with custom objects only.

（B）They belong to a stand-alone class that is not derived from an RN object.

（C）They automatically consider a package to consist of custom objects.

（D）They can be used with standard objects.

（E）They require the type of data to be set dynamically.

（A）All incident rules should have an action to transit from the initial state to another state.

（B）Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

（C）A catch-all rule has no impact on incident rules.

（D）A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

（E）Incident rules should have one rule state.

（F）A catch-all escalation action has no impact on incident rules.

（G）Incident rules should have a minimum of two rule states.

（A）By selecting File > Options

（B）By selecting File > Settings

（C）By selecting File > Configuration

（D）By selecting Navigation pane > Configuration > Staff Management > Profiles