3313 無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

（A）Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.

（B）Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

（C）Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.

（D）Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.

（A）When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

（B）WebLM is configured on the AAMS to provide the required license keys.

（C）When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

（D）Contact Center Manager Administration (CCMA) supplies license keys as required.

（A）Summary Report

（B）Sip Sequence Report

（C）Event Report

（D）Call Properties Report

（E）Summary Log file

（A）Ngen

（B）service control Manager

（C）servicing

（D）SC

（A）Windows Application Event Log on the AAMS

（B）Alarms page in the system status section of the AAMS Element Manager

（C）Alarm Viewer in the AAMS server utility

（D）Event logs located in D:\Avaya\Logs\MAS on the AAMS

（A）Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.

（B）Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

（C）Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager.The previous folder will be scanned automatically and all new Service Packs will be offered for installation.

（D）Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.

（A）Multiple channels

（B）16-bit

（C）Single channel

（D）WAV PCM files