3313無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

質問 1

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?

（A）CCMM Database Logging

（B）Multimedia Administrator

（C）Multimedia Dashboard

（D）CCMA > Multimedia

正解：D 解答を投票する

質問 2

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

（A）The call is removed from the utility but will remain on the Real-Time Display Report

（B）The call is removed from the Real-Time Display Report and the call is disconnected.

（C）The call is disconnected and you must refresh the Real-Time Display Report.

（D）The call is removed from the utility and from the Real Time Display Report.

正解：A 解答を投票する

質問 3

nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)

（A）Run nslookup from the Windows command line

（B）Run nslookup from Windows > Apps > Services

（C）nslookup displays the server Hostname and IP Address

（D）nslookup displays the fully-qualified Hostname and IP Address of the Target

正解：A、B、C 解答を投票する

質問 4

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

（A）View all calls

（B）Disconnect the call if one is present in the system.

（C）Clear call from the utility and from Real-TIME Display Report.

（D）View only those calls that are waiting in queue.

正解：B、C、D 解答を投票する

質問 5

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?

（A）Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

（B）Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

（C）Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

（D）Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

正解：D 解答を投票する

質問 6

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

（A）200 ACK

（B）200 Ringing

（C）180 Ringing

（D）180 ACK

正解：A 解答を投票する

質問 7

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

（A）Ngen

（B）service control Manager

（C）servicing

（D）SC

正解：C 解答を投票する

3313 無料問題集「Avaya Aura® Contact Center Maintenance and Troubleshooting」

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