3314無料問題集「Avaya Aura® Experience Portal with POM Implementation and Maintenance」

質問 1

The Avaya Aura Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

（A）Experience Portal Manager (EPM)

（B）Avaya Oceana

（C）Media Processing Platform (MPP)

（D）Private Branch Exchange (PBX) servers

（E）Application Enablement Services (AES)

正解：A、C 解答を投票する

質問 2

For Avaya Aura Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?

（A）All actions performed by all users logged into the EPM

（B）Information about all call-handling sessions for the AAEP system

（C）A list of generated alarms

（D）Debug information for a particular AAEP component

正解：A 解答を投票する

質問 3

When the Avaya Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?

（A）EPM

（B）MPP

（C）ASR

（D）TTS

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

The Rule Editor designs restrictions (Rules) for agent-based campaigns. Rules are run prior to new call attempts.
Which three are valid Rule Categories? (Choose three.)

（A）Attempt Completions Code

（B）Attempt Frequency

（C）Call Classification

（D）Local Area Codes

（E）Nuisance Frequency

正解：A、B、E 解答を投票する

質問 5

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

（A）ICR Admin

（B）ICR Core

（C）ICR CCA

（D）ICR PDC

正解：A 解答を投票する

質問 6

Which statement describes Agent blending?

（A）Agent blending is the process of acquiring an agent for a job in a campaign.

（B）Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

（C）Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

（D）Agent blending is the process of acquiring agents when an outbound service level is at risk.

正解：C 解答を投票する

3314 無料問題集「Avaya Aura® Experience Portal with POM Implementation and Maintenance」

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