500-052 無料問題集「Cisco Deploying Cisco Unified Contact Center Express」

（A）It is the From address for emails sent by agents using Agent E-mail.

（B）It receives all mail sent in the Send eMail step as a bcc.

（C）It is used if no email contact is specified in the Create eMail step.

（D）It becomes the From address in the Send eMail step if no address is specified.

（A）Premium only

（B）Premium and Enhanced

（C）Premium, Enhanced, and Standard

（D）Premium and Standard

（A）in the Skill definition

（B）in the Resource definition

（C）in the Skill Group definition

（D）in the Contact Service Queue definition

（A）start a Cisco WebEx session with an SME

（B）send enterprise data to an SME

（C）transfer a call to an SME

（D）send an email to an SME

（E）chat with an SME

（A）date and time of most recent failure

（B）database replication status

（C）Cisco Unified Communications Manager cluster status

（D）system parameters configuration

（A）Premium only

（B）Premium and Enhanced

（C）Premium, Enhanced, and Standard

（D）Premium and Standard

（A）a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router

（B）two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster

（C）a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster

（D）a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters

（A）It designates which CSQ information to display on the supervisor desktop.

（B）It is informational and is used for historical reporting only.

（C）It allows agents to be a part of the CSQ.

（D）It allows the associated supervisors to make modifications to the CSQ.

（A）Automatic Work

（B）WrapUp Time

（C）CCX Application

（D）Agent Name

（E）Overflow CSQ

（F）Service Level