6201.1無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

質問 1

Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

（A）Route-to digits

（B）Collect digits

（C）Converse-on skill

（D）Route-to number

（E）Messaging skill

正解：A、B 解答を投票する

質問 2

In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

（A）Agent Login ID farm

（B）Vector farm

（C）Hunt Group farm

（D）VDN farm

正解：D 解答を投票する

質問 3

Which Call Center package includes Expert Agent Selection (AES)?]

（A）Call Center Standard

（B）Call Center Introductory

（C）Call Center Elite

（D）Call Center Basic

正解：C 解答を投票する

質問 4

Which command is used to find the current CMS release?

（A）pkginfo -x cms

（B）pkginfo -p cm

（C）pkginfo -r cms

（D）pkginfo cms

正解：A 解答を投票する

質問 5

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

（A）All changes are made in the CM using the change cam proc screen

（B）cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

（C）emssve change authorizations; make needed changes to authorization

（D）cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

正解：B 解答を投票する

質問 6

Which three are settings for Vector Variables? (Choose three)

（A）Scope

（B）Assignment

（C）Stop Position

（D）Action

（E）Length

正解：A、B、E 解答を投票する

6201.1 無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

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