7392X無料問題集「Avaya Aura® Call Center Elite Implementation」

質問 1

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

（A）Best Services Routing (BSR) Application

（B）Measured

（C）Tenant Number (TN)

（D）VDN Skill

（E）Class of Services (COS) .

正解：A、C、D 解答を投票する

質問 2

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

（A）Feature Access Codes (FAC)

（B）Redistribution on No Answer (RONA)

（C）Call Work Codes (CWC)

（D）Least Occupied Agent (LOA)

正解：C 解答を投票する

質問 3

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

（A）The ability to change the skills assigned to an agent

（B）The customized handling of incoming calls via programmed commands

（C）The ability for supervisors to monitor an agent's ACD calls

（D）The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls

（E）The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.

正解：B、E 解答を投票する

質問 4

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

（A）3

（B）5

（C）1

（D）7

（E）2

正解：D 解答を投票する

質問 5

Which component handles the featured of Avaya Aura Call Center Elite?

（A）Media Server

（B）Communication Manager

（C）Session Manager

（D）Presence Services

正解：B 解答を投票する

質問 6

Which three Items are components of Communication Manager? (Choose three.)

（A）gateways

（B）sessions

（C）desktops

（D）endpoints

（E）trunks

正解：A、B、C 解答を投票する

7392X 無料問題集「Avaya Aura® Call Center Elite Implementation」

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