7492X無料問題集「Avaya Aura® Call Center Elite Support」

質問 1

A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

（A）No, the customer must use the TTrace application from another server

（B）Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

（C）Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

（D）No, the customer must use the TTrace application on the server where it is running

正解：C 解答を投票する

質問 2

Which three statements about LAI requirements aretrue? (Choose three.)

（A）The routing of an incoming call to an external switch must beanswered at the originating switch.

（B）The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

（C）It Is able to use the adjust-by vector command to better manage EWT.

（D）Intelligently route calls among the call centers to achieve a better ACD load balance.

（E）Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.

正解：A、B、D 解答を投票する

質問 3

There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

（A）Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

（B）Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client

（C）Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

（D）Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

正解：D 解答を投票する

質問 4

What wouldtrigger a vector event error?

（A）When vector processing reaches the- maximum 100 steps allowed

（B）When vector processing reaches the maximum 1000 steps allowed

（C）Call Denial

（D）Misdirected calls

正解：B 解答を投票する

質問 5

A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.
Which TTrace tool will accomplish this?

（A）TTrace Log2Zip

（B）TTrace Console

（C）TTrace Server

（D）TTrace Config

正解：D 解答を投票する

質問 6

Whatare two call vectoring command failures for"adjunct routing"? (Choose two.)

（A）The VDN's COS-group does not have Console Permission set to y.

（B）The VDN's COR does not permit routing to the adjuncts applied destination.

（C）The specified agent Is not logged into the specified split tor a direct agent call.

（D）The CTI link can be any Identifier.

正解：C、D 解答を投票する

質問 7

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?

（A）reply-best

（B）route-to number 112920414

（C）route-t number 11292414

（D）queue-to best

正解：D 解答を投票する

質問 8

What is the process for routing calls to one or more networked locations that appear as single center called?

（A）Multiple Routing

（B）Virtual Site Routing

（C）Interflow Routing

（D）Best Service Routing

正解：D 解答を投票する

7492X 無料問題集「Avaya Aura® Call Center Elite Support」

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