7497X無料問題集「Avaya Oceana™ Solution Support」

質問 1

Which statement about Avaya Oceana CSC and ACS integration is true?

（A）CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

（B）CSC communicates with Communication Manager through the DLG Interface in the AES.

（C）CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

（D）CSC uses AES to control and monitor Session Manager voice calls and resources.

正解：D 解答を投票する

質問 2

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

（A）Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/

（B）CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log

（C）PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/

（D）UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

（E）Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

正解：B、D 解答を投票する

質問 3

Which statement describes the function of the Unified Collaboration Model (UCM)?

（A）It is a normalized model for all resources and Interactions that provides states for resources and interactions.

（B）It is an agent selection component based on attribute matching across all channels.

（C）It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

（D）It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

正解：A 解答を投票する

質問 4

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:

What is the problem Indicated by this error message?

（A）The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

（B）The customer web chat is rejected by the browser proxy or antivirus installed In the PC

（C）The customer web chat is connected but there is a problem with the web chat snap-in.

（D）The customer web chat is connected but there but no agents available In Avaya Oceana.

正解：B 解答を投票する

質問 5

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

（A）The AES and CSC connections are established.

（B）The Avaya Oceana agents are in READY state for the voice channel.

（C）The Avaya Oceana administrators are in READY state for voice channel.

（D）The Avaya Oceana agents are in READY state for the email channel.

正解：B、D 解答を投票する

質問 6

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

（A）The session timed out due to a browser issue.

（B）The Multimedia Cache database is unable to connect.

（C）An LDAP connection issue was caused due to an incorrect LDAP parameter.

（D）SMGR is not authorizing Agent to login.

正解：D 解答を投票する

質問 7

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

（A）Omni store DB Controller Data Store

（B）UCA Store Service Database Backup

（C）UCM Data Collector Database Backup

（D）Omni store DB Database Backup

正解：A 解答を投票する

7497X 無料問題集「Avaya Oceana™ Solution Support」

弊社を連絡する

関連リンク

トップ試験