7497X無料問題集「Avaya Oceana™ Solution Support」

質問 1

If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

（A）UAC REST

（B）CC REST

（C）UCA REST

（D）UCM REST

正解：C 解答を投票する

質問 2

A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

（A）Add a custom filter type error, and then add this filter in selection criteria.

（B）By default all the errors are highlighted in Kibana.

（C）Under Filters, choose the level, and then select Add Filter Error.

（D）Set the login level to FINE to see error messages.

正解：A 解答を投票する

質問 3

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

（A）/var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log

（B）/var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log

（C）/var/log/Avaya/dcm/pu/CSCService/CSCService.log

（D）/var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

正解：B 解答を投票する

質問 4

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

（A）Remove the Agent ID from Communication Manager.

（B）Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

（C）Add the new Avaya Oceana agent using Control Manager.

（D）No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

正解：C 解答を投票する

質問 5

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

（A）UCM-PU

（B）CallServerConnector

（C）UCMDataCollector

（D）UCMServices

正解：B 解答を投票する

質問 6

Which statement describes the function of the Work Assignment Snap-in?

（A）It provides contextual information.

（B）It is responsible for interaction routing.

（C）It helps Avaya Oceana customer* build their business logic.

（D）It is a normalized model for all Avaya Oceana resources.

正解：A 解答を投票する

質問 7

Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

（A）VO - Video

（B）VO - "VoIP" call

（C）VO - Web Voice

（D）VO - 'PSTN' Voice

正解：D 解答を投票する

7497X 無料問題集「Avaya Oceana™ Solution Support」

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