When agents login to their UI, by default the landing page is the Home page. However, your customer wants the landing page to be the Telephony page. How can this be achieved?
You have created a new real-time screen for the agents, and assigned it to their profile. However, when they look at it, it does not display information for all groups. What should you check?
When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)
