7750X無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration」

質問 1

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

（A）Create different profiles, so they can change the agentgroups as and when required.

（B）Allow them the privilege to change skills.

（C）Give them access to the configuration of topics and agents.

（D）Give access to the skills overview screen.

正解：B、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

The "Voice mail" Source element allow voicemail messages to be retrieved from where?

（A）Any Voicemail Server

（B）VM Pro

（C）An external Voicemail Server

（D）IPOCC Voicemail

正解：B 解答を投票する

質問 3

You have completed the Avaya_IP_Office_Contact_Center_Configuration.xlsm workbook and are ready to launch the DataImport.exe file.
Which two passwords are required to execute the DataImport.exe successfully? (Choose two.)

（A）IP Office Security User password

（B）WebLM administrator password

（C）IP Office System password

（D）IPOCC Administrator password

（E）IP Office Service User password

正解：C、D 解答を投票する

質問 4

To help with the designing of complex IVR scripts, Avaya have created some IVR scripts for you to use, and placed them on the installation DVD.
How can you access them in your IVR Editor?

（A）Restorethem to the IVR Editor.

（B）Obtain the license to use them.

（C）Import them to the IVR Editor.

（D）Copy them to the IVR Editor.

正解：C 解答を投票する

質問 5

You have created a new real-time screen for the agents, and assigned it to their profile.
However, when they look at it, it does not display information for all groups.
What should you check?

（A）In the Agent tab, check the privileges.

（B）In the Agent tab, check the authorization.

（C）In the Profile, check the privileges.

（D）In the Profile, check the authorization.

正解：C 解答を投票する

質問 6

To display only the service related messages for each process in TTRace, what must be activated?

（A）All Process activated

（B）Status Window activated

（C）Service View activated

（D）File View activated

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

When agents login to their UI, by default the landing page is the Home page. However, your customer wants the landing page to be the Telephony page.
How can this be achieved?

（A）Create a profile for all agents, then check the box telephony in the Privileges screen.

（B）Open UI Config, click on Default interface, select telephony in the Applicationtab.

（C）Configure the landing page in Agent tab foreach agent.

（D）Using the View option, re-configure the Agent UI telephony screen.

正解：B 解答を投票する

7750X 無料問題集「Avaya IP Office™ Contact Center Implementation and Expanded Configuration」

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