820-605 無料問題集「Cisco Customer Success Manager」

（A）It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

（B）It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

（C）It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

（D）It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

（A）business KPIs that define progress to the Business Outcome

（B）sales KPIs for revenue generation

（C）IT services KPIs for operations

（D）OPEX KPIs that define the operational costs of the company

（A）OpEx has depreciation, while there is no deprecation with CapEx.

（B）OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

（C）OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

（D）OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

（A）Perform a deep analysis of all the sales orders to the past 24 months.

（B）Speak the internal contacts to understand the customer's priorities and sentiment.

（C）Document customer's current technical escalations.

（D）Engage with the account team to understand the expansion opportunities.

（A）predictive

（B）prescriptive

（C）diagnostic

（D）descriptive

（A）customer strategic goals

（B）insight from the account team

（C）current industry trends

（D）bill of materials

（A）shares industry trends

（B）challenges the status quo

（C）drives adoption

（D）accelerates customer value realization

（A）expansion opportunities

（B）impacting business outcomes

（C）reduced time to value

（D）reduction of risk

（A）metrics

（B）key performance indicators

（C）benchmarks

（D）milestones