820-605 無料問題集「Cisco Customer Success Manager」

（A）Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

（B）Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

（C）Escalate the situation to your manager and request a customer visit to understand concerns and expectations

（D）Engage the service delivery manager and request two days of free consultation for the customer

（A）customer lacks technical knowledge

（B）lack of customer stakeholder

（C）solution is not implemented

（D）services are unpurchased

（A）Tell the new leadership about the long-standing relationship between two companies.

（B）Recheck the value realized by the current solution.

（C）Demonstrate how the current solution is a lower-cost solution than competitors.

（D）Hold an executive briefing to evaluate risks of the proposed solution.

（A）Speak the internal contacts to understand the customer sentiment and outstanding escalations

（B）Engage with the account team to understand the expansion opportunities

（C）Build an understanding of your customer's business and market trends and priorities

（D）Perform a deep analysis of all the sales orders to the past 24 months

（A）The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

（B）The Success Plan tracks the number of technical support cases opened.

（C）The Success Plan tracks the mean time to failure of the solution.

（D）The Success Plan tracks gains in user productivity and communicates this back to the business.

（A）Request the customer to open a support case.

（B）Answer the questions as best they can and plan an onsite follow-up training.

（C）Modify the meeting agenda and call in a technical resource.

（D）Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

（A）Carefully tell the customer to get more people to use your product

（B）Show the customer a comparison of the solution versus the competition

（C）Re-assess the customer's business process and outline the capability of the solution

（D）Tell the customer a new solution will soon be available

（A）customer strategic goals

（B）insight from the account team

（C）current industry trends

（D）bill of materials

（A）cultural barrier

（B）product barrier

（C）process barrier

（D）cost barrier

（E）technical barrier