ADM-201 無料問題集「Salesforce Certified Administrator」
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
How should an administrator configure this requirement?
正解:A
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The administrator at Ursa Major Solar wants to add prepopulated subjects for Tasks and Events. Tasks should have the subjects Schedule Site Visit, and Send Contract, while Events should have the subjects Site Visit and Ride Along.
How can this requirement be configured?
How can this requirement be configured?
正解:C
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Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
Why are the support reps unable to see the Closed option in the specified piclist?
正解:B
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AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?
正解:B
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Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?
How should the administrator configure Salesforce to capture the expiration date of the warranty?
正解:B
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