B2C-Solution-Architect無料問題集「Salesforce Certified B2C Solution Architect」

質問 1

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers

（A）Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.

（B）Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.

（C）Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.

（D）B2C Commerce order management does not support complex or advanced use cases.

（E）The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.

正解：C、D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

（A）Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.

（B）Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

（C）Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.

（D）Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.
What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5

（A）Order history

（B）Customer product affinity

（C）Customer journey flow

（D）Individuals attributes such as name, address, birthday, and email

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

（A）Does the team need front-end development capabilities?

（B）Will the teams need the ability to change designs?

（C）How often do you update surveys?

（D）How many survey responses would you anticipate in a peak 24-hour period?

（E）Will you ever have more than nine possible answers for a survey question?

正解：B、C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

（A）Maintain GAuth tokens for existing Experience Cloud profiles.

（B）Add a login flow that defines the scope of user access authorized by authentication providers.

（C）Develop login flows to change the user's session security level to initiate third-party identity verification.

（D）Implement high-assurance requirements for Experience Cloud profiles.

（E）Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.

正解：B、C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

（A）Service agents leverage products, catalog, and inventory information directly in Service Cloud.

（B）Service agents leverage the entire case history inside of B2C Commerce.

（C）Service agents leverage order line items, shipment, and payment information in Service Cloud.

（D）Service agents leverage order cancellation but only with custom development.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

（A）NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.

（B）The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

（C）The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.

（D）NTO can use Marketing Cloud REST API for integrating with Service Cloud.

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

（A）Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.

（B）Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.

（C）The Service Agent cannot order on behalf of the customer if the customer is offline.

（D）The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

正解：B、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

（A）Batch Data Synchronization

（B）Request and Reply

（C）Publish / Subscribe

（D）Asynchronous Call-Out

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

（A）Apply the "Order on Behalf of permission set to Service Cloud users.

（B）Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

（C）Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

（D）Configure agents to use SSO between B2C Commerce and Service Cloud.

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

B2C-Solution-Architect 無料問題集「Salesforce Certified B2C Solution Architect」

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