CIS-ITSM 無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management」

（A）A Change request using the Normal Change model is created

（B）A Change request using the Normal Change model is moved to the Assess state

（C）A Change request using die Normal Change model is Low Risk and is moved to the Assess state

（D）A Change request using the Normal Change model is Assigned to a group

（A）Catalog builder and Change Designer

（B）Change Models, Change Flows and State Transition Models

（C）Change Flows, Change Designer and Change Approval Matrix

（D）Change PIR Assessments, Change Designer and Change Approval Policies

（A）Model State properties

（B）Model State transitions conditions

（C）Model State transitions

（D）Model State transition policies

（A）Dependency view

（B）CI Class Manager

（C）Report

（D）Application Menus

（A）Catalog

（B）Pipeline

（C）Active

（D）Retired

（A）Out-of-the-box

（B）Break/fix

（C）Unauthorized

（D）Default

（A）Problem Assignee clicks Re-Open on the Problem record

（B）Administrator clicks Re-Open on the Problem Record

（C）If 7 days has passed, since the Problem was closed, it cannot be re-opened

（D）Problem Manager clicks Re-Analyze on the Problem record

（A）Incident [sn_incident]

（B）Incident [sn_task_incident]

（C）Incident [task_incident]

（D）Incident [incident]

（A）When possible, maximize the quality or email updates to customers

（B）Use incident itil role template as the master template to build all other ITSM templates

（C）Get input from Marketing department, regarding format of customer/caller facing notifications

（D）Make sure Notification requirements and test plans are in the project scope from the start

（E）Use templates to ensure consistency and ease of configuration

（A）Workflows 2 0

（B）State Flows

（C）Conditional Change Models

（D）Stale Transition Models