CIS-ITSM無料問題集「ServiceNow Certified Implementation Specialist

質問 1

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

（A）Proposed, Received, eCAB Convened, Closed

（B）Proposed, Accepted, Rejected, Cancelled

（C）New, Work in progress, Escalated, Communicated

（D）Proposed, Accepted, Rejected, Reopened

正解：B 解答を投票する

質問 2

Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

（A）Service Owner

（B）Portfolio Manager

（C）Portfolio Owner

（D）Service Manager

正解：B 解答を投票する

質問 3

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

（A）Knowledge article

（B）Content object

（C）How to document

（D）Information item

正解：A 解答を投票する

質問 4

Which type of catalog item may be found in a Service Catalog?

（A）Requested Items

（B）Categories

（C）Content Items

（D）Execution Plans

正解：C 解答を投票する

質問 5

What are key relationships between Change and Release Management? (Choose three.)

（A）Release management application is required, to use the Change management application

（B）Change includes planning and approvals; Release includes building, testing and execution of changes

（C）Change management provides governance, which includes Release management

（D）A Release can contain one or more Changes

（E）A Change can contain one or more Releases

正解：B、C、D 解答を投票する

質問 6

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?

（A）Service One Stop Shop

（B）Service Portal

（C）Service Dashboard

（D）Service Catalog

（E）Service Map

正解：D 解答を投票する

質問 7

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

（A）Users with sn_change_write role

（B）Users with the ftil_admin role

（C）Users with admin role

（D）Users that have the Write role(s) AND match the Can write user criteria

（E）Users that have the Write role(s) OR that match the Can write user criteria

正解：C、D 解答を投票する

質問 8

How is granular read and write access for a specific change model defined?

（A）Change properties

（B）Setting Advanced Security to true and applying user criteria

（C）Configuring ACL's on the Create New landing page

（D）Configuring ACL's on the chge_model table

正解：B 解答を投票する

質問 9

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

（A）Reports

（B）CI Class Manager

（C）Dependency View

（D）Application Menus

正解：B 解答を投票する

質問 10

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

（A）Flow Tasks

（B）Action Pills

（C）Flow Actions

（D）Flow Activities

（E）Flow Steps

正解：C 解答を投票する

CIS-ITSM 無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management」

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