CIS-ITSM無料問題集「ServiceNow Certified Implementation Specialist

質問 1

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

（A）Catalog Fulfillment

（B）Catalog Workflows

（C）Request Management

（D）Service Catalog Management

（E）Catalog Item Design

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

（A）State Model

（B）Action Modeler

（C）Flow Designer

（D）Workflow Dashboard

（E）Task Creator

正解：C 解答を投票する

質問 3

What would you use to create Incident records based on email sent by users or systems?

（A）Transform Map

（B）Record Producer

（C）Data Collection Job

（D）Inbound Flow Action

正解：D 解答を投票する

質問 4

Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

（A）onSave

（B）onLoad

（C）onSubmit

（D）onLaunch

正解：B 解答を投票する

質問 5

What are the components of a Flow Action?

（A）Indexes, Processes and Outputs

（B）Processes, Subprocess aid Action Steps

（C）Inputs Processes, Subprocesses and Outputs

（D）Inputs Action Steps and Outputs

正解：D 解答を投票する

質問 6

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?

（A）Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms

（B）Make a show/hide Ul action to show only the desired CIs to the itil users

（C）Create an Access control to hide the unnecessary Cls from the itil users

（D）Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display:
make reference qualifier to display only the CIs with show=true

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which type of catalog item may be found in a Service Catalog?

（A）Requested Items

（B）Categories

（C）Content Items

（D）Execution Plans

正解：C 解答を投票する

質問 8

What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

（A）Service catalog management

（B）Service portfolio management

（C）Catalog item management

（D）Service mapping

正解：A 解答を投票する

質問 9

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. What feature would you use, to satisfy this requirement?

（A）Internal/External Highlighting

（B）Search as User

（C）Show User Viewable

（D）User Only View

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

（A）Delete Change

（B）Manage Risk Conditions

（C）Delete CAB Definition

（D）Manage Risk Assessments

（E）Create and manage Approval Policies

正解：A、B、D 解答を投票する

CIS-ITSM 無料問題集「ServiceNow Certified Implementation Specialist - IT Service Management」

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