When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.
To reduce the people or operator introduced defects into a process it is best if a Belt can design and implement a means of ________________ into the process.
The following Business Case is constructed properly. "During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money.
With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.
