CMQ-OE 無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」
A company that distributes merchandise to major retail stores is conducting a customer satisfaction survey.
The major problem with limiting those interviews to individuals in the company's sales contact list 1s that the list may Not include potential new customer
The major problem with limiting those interviews to individuals in the company's sales contact list 1s that the list may Not include potential new customer
正解：B
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Water is delivered to ice-cube trays that are placed in freezers at less than -6° centigrade. The trays are removed from the freezers after six hours. If the water has not completely frozen, the trays are returned to the freezer until freezing is complete. The ice-cubes are then removed from the trays, inspected, and placed in bags. Defective cubes are discarded. The bags filled with cubes are kept in storage freezers. Alarms are sounded if a freezer's temperature goes above -6 centigrade. It has been shown that water in the ice-cube trays will freeze in six hours at -6'"' centigrade or less. Which of the following correctly depicts the flowchart for the process?
正解：A
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The quality manager of a 250 employee bottling plant has been successful in using job enrich h to imp quality improvement on the production line. The company president is impressed with the gains made through this process and wants to expand the concept throughout the company to inspire all employees to focus on quality.
The president asks the quality manager to make a presentation to management on this topic. What is the critical point the quality manager should emphasize?
The president asks the quality manager to make a presentation to management on this topic. What is the critical point the quality manager should emphasize?
正解：D
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Computer House Call Company has been in business for 15 years and was once considered a leader in the home computer diagnostic and repair industry. The company has relied on its highly trained and experienced technicians to maintain its reputation, however, the new quality manager has analyzed technician reports for the past three years and the analysis indicates a steady increase in the number of issues found during post-diagnostic analysis. During the same timeframe, accounting has reported an increase in requests for refunds or discounts from customers complaining about continued computer problems and inadequate computer performance. To resolve these issues, the quality manager proposes using a process improvement methodology. In an effort to gain management approval for a process improvement methodology, the quality manager should collect and present data on which of the following.
正解：A
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