CMQ-OE無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」

質問 1

Which of the following techniques contributes to successful quality training?

（A）Asking line managers to present the training

（B）Compressing multiple lessons into a single training module

（C）Using everyday challenges as problems to solve

（D）Providing detailed explanations of any theories presented

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Which of the following steps must be taken to create a successful on-the-job training program?

（A）Pre-testing the participants

（B）Developing lesson plans

（C）Selling performance objectives

（D）Identifying appropriate training facilities

正解：A、B、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Which of the following metrics is included in a balanced scorecard?

（A）Balance sheet, income statement, customer satisfaction. employee satisfaction

（B）Human resources, accounting, operations, marketing

（C）Finance, customers, internal processes, learning

（D）Strategies, tactics, functions, finances

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

In the theory of constraints, what 1s the greatest obstacle to eliminating a policy constraint?

（A）Implementing a timeline for eliminating the constraint

（B）Identifying the physical constraint related to the policy

（C）Resistance to change

（D）The cost of revising the policy

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Which of the following is an essential feature of a "pull" production system?

（A）Poka-yoke

（B）Kanban

（C）Manufacturing resources planning (MRP)

（D）Work in progress (WIP)

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

The following chart was developed by a team.

This is an example of what type of chart?

（A）Gantt

（B）Pareto

（C）Shewhart

（D）PERT

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

A Gantt chart is useful for managing which of the following stages of a project?

（A）Implementation

（B）Budgeting

（C）Justification

（D）Final reporting

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Which of the following steps should an organization take immediately after creating its strategic plan?

（A）Leveraging customer needs into profit opportunities

（B）Translating the plan into actions

（C）Deploying its quality' goals

（D）Defining its mission and vision

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which of the following types of customer expectations is also common cause of customer dissatisfaction?

（A）Implicit expectations

（B）delight

（C）Cost-benefit factors

（D）Indifferent expectations

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

For this question, please refer to the following control chart, which shows the results of the last 23 runs of a process. The process has been in operation for 500 runs, and each run takes 1 day.

The control chart shows which of the following?

（A）A process shift

（B）A cyclical trend

（C）A process instability

（D）Normal variation

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

Team-building activities should be implemented immediately after the team

（A）member conflicts start to surface

（B）members have been selected

（C）emerges from the forming stage

（D）training is completed

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Which of the following actions indicates that an interviewer is using active listening techniques?

（A）Maintaining eye contact

（B）Helping the respondent find the right words

（C）Capturing the respondent's tone by taking notes during the interview

（D）Repeating the respondent's answers to confirm them

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

When a companywide professional development program is being planned, which of the following factors should be considered first?

（A）Resources available for education

（B）Areas of customer dissatisfaction

（C）Organizational job descriptions

（D）Corporate mission and strategy

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

Which of the following types of benchmarking is used to compare similar processes that are used in different industries?

（A）Functional

（B）Internal

（C）Generic

（D）Financial

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

If a company finds that employee satisfaction is positively correlated with external customer satisfaction, it would be appropriate for management to link customer satisfaction measurement with

（A）individual financial rewards

（B）internal continuous improvement system

（C）employee satisfaction programs

（D）group-based financial rewards

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 16

The most effective way lo simplify a process is by improving which of the following factors?

（A）Process control objectives

（B）Training for employees

（C）The flow of the process

（D）Process planning steps

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 17

Rank in older, from firs! to last, the following steps to crediting a new service organization.
1. Implement new tactics at the front line
2. Clarify the service strategy
3. Evaluate the present level of service quality
4. Educate the organisation

（A）2, 1, 3, 4

（B）3, 2, 4, 1

（C）2, 4, 1, 3

（D）3, 4, 1, 2

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 18

A company can maximize its return from a cost of quality program by investing more money in which of the following categories?

（A）Internal failure

（B）External failure

（C）Prevention

（D）Appraisal

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

CMQ-OE 無料問題集「ASQ Certified Manager of Quality/Organizational Excellence」

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