CPHQ無料問題集「NAHQ Certified Professional in Healthcare Quality Examination」

質問 1

A long-term care facility has experienced an Increase in occupational Injuries among nursing staff and increased patient harm as a result of unsafe patient handling. Which of the following is the best example of a human factors design solution this facility could Implement?

（A）a dally email with safe patient handling reminders

（B）development of an organizational minimal lift policy

（C）new lift equipment accessible at the point of care

（D）an education module on safe patient handling

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Which of the following Is an essential step in the strategic planning process?

（A）defining organizational structure

（B）determining productivity indicators

（C）establishing and controlling a budget

（D）establishing organizational goals

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Managed care outcomes related to HEDIS measures are most commonly obtained through

（A）medical records.

（B）grievances.

（C）satisfaction survey results.

（D）claims data.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

A nursing director for a unit in a cancer hospital Is reviewing and assessing outcomes data in the following scatter diagram:

The relationship between the incidence of infection and the decrease in staffing targets is

（A）strong and negative.

（B）weak and positive.

（C）weak and negative.

（D）strong and positive.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Leadership at an outpatient multi-specialty clinic is working toward becoming a high-reliability organization.
In the past week, there have been three medication errors with high-risk medications in the procedure area.
Which of the following responses by leadership is consistent with high-reliability principles?

（A）Create an additional constraint on availability of high-risk medications.

（B）Ensure risk management staff coordinate disclosure to the patients.

（C）Require medications be double-checked before administration.

（D）Meet with staff involved in the errors to gain additional insight.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

The ability to safely manage complex tasks in the face of time pressures, quickly identify and contain errors, and bounce back after stressful situations relates to organizational:

（A）Disaster readiness

（B）Safety rules

（C）Resilience

（D）Lean capacity

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which of the following best describes how a quality professional should conduct an organizational assessment to ensure safe transitions of care?

（A）Review patient feedback about transfers to skilled nursing facilities.

（B）Evaluate processes for discharges and transfers.

（C）Audit documentation of patient discharge summaries.

（D）Assess case management discharge and transfer records.

正解：B 解答を投票する

質問 8

A Rapid Process Improvement Team began a new process on January 7 to reduce targeted events per bed day outcome. The team asked the quality analyst to help determine whether the new process was successful and should be continued. Based on the control chart the quality analyst produced, which of the following is the best conclusion?

（A）There was a spike in the process, recommend discontinuing the process.

（B）There was a decreasing trend in the process, recommend discontinuing the process.

（C）There was a decreasing shift in the process, recommend continuing the process.

（D）There was an increasing shift in the process, recommend discontinuing the process.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which of the following is the best method of determining improvement priorities to benefit the health of the community?

（A）Census data review

（B）Focus group interviews

（C）Needs assessment survey

（D）Windshield survey

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

An outpatient medical clinic wants to test whether a relationship exists between two factors: lack of available transportation and the number of times patients do not keep appointments. Which of the following tools should be used?

（A）scatter diagram

（B）control chart

（C）histogram

（D）Pareto chart

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

Which of the following are the three primary quality management activities?

（A）review trends, assessment, and stakeholder accountability

（B）measurement, assessment, and Improvement of outcomes

（C）define goals, assessment, and review results

（D）assessment, improvement, and strategic planning

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Prior to discharge, which of the following provides patient information to improve education for heart failure patients?

（A）Insurance claims data

（B）Electronic health records

（C）Patient satisfaction surveys

（D）Heart failure registry

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

A facility plans to provide a new specialty. Which of the following will best provide information on the effectiveness of the specialty?

（A）A process map of the department's current workflow

（B）A fishbone diagram identifying potential barriers to success

（C）Customer interviews of those who experienced the service

（D）Service line specific measures of performance

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

Which of the following is an example of using human factors engineering to improve patient safety?

（A）providing simulation training for high-risk patient care tasks

（B）performing a root cause analysis on events of harm

（C）having a second person check medication calculations

（D）using checklists to complete complicated tasks

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

Based on this matrix, which of the following ideas should the team address first?

（A）3 and 4

（B）6 and 8

（C）1 and 7

（D）2 and 5

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 16

A hospital's quality professional notices a high 30-day readmission rate for patients with chronic obstructive pulmonary disease (COPD) exacerbation. What is the quality professional's next best step?

（A）Use hot-spotting to identify COPD patients needing case management.

（B）Evaluate the post-discharge instructions for patients with COPD.

（C）Conduct tracers on the discharge process of patients with COPD.

（D）Share readmission data with the hospitalist group.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

CPHQ 無料問題集「NAHQ Certified Professional in Healthcare Quality Examination」

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