CPHQ 無料問題集「NAHQ Certified Professional in Healthcare Quality Examination」

（A）staff using the results of a root cause analysis to change processes and improve patient safety

（B）management team taking a posttest after reading a bulletin on a regulatory standard

（C）staff watching a video on how to complete a patient admission assessment

（D）management team auditing staff performance after a training program

（A）Monitoring key metrics for sustainment.

（B）Documenting the successes of the activities.

（C）Maintaining communication with process owners.

（D）Prioritizing actions for more complex problems.

（A）Identify causes of lost revenue.

（B）Provide data on performance indicators.

（C）Develop the vision, mission, and goals.

（D）Review and redefine annual objectives.

（A）submit an electronic application to the organization Identifying a date for survey.

（B）complete a competency examination on the process of writing action plans.

（C）Identify the root causes of the most recent adverse events that have occurred.

（D）conduct a gap analysis of the identified standards against current practices.

（A）the cost savings resulting from the project

（B）the total number of Test A and Test B labs ordered

（C）the number of providers that were educated on the change

（D）feedback from providers that ordered test A

（A）Common cause variation

（B）Special cause variation

（C）No variation

（D）Unique cause variation

（A）scatter diagram

（B）control chart

（C）fishbone diagram

（D）Pareto chart

（A）lack of overall change over the past 12 months indicates the process was unsuccessful.

（B）sharp and consistent decline in results over the past 12 months.

（C）overall improvement over the past 12 months.

（D）contributing factors to the variation in results over the past 12 months.

（A）top 10 admission diagnoses and readmission report

（B）demographic data showing occupations and housing types of the area

（C）community planning maps showing transportation routes

（D）reports from the public health department showing pediatric obesity rates

（A）a summary of each team's charter, timeliness of tasks completed by each team, and validation of each team's commitment to conflict prevention

（B）participant feedback about the dynamics of their team, ability of each team to meet pre-determined project milestones, and results of the team's work

（C）a comparative matrix of each team's goals, demonstrated proficiency with statistical process control, and participant feedback about team members

（D）team diversity as evidenced by professional credentials of members, meeting minutes for productivity assessment, and aggregate member satisfaction data

（A）staff complaints.

（B）patient satisfaction.

（C）time constraints.

（D）human factors.

（A）desired performance.

（B）potential performance.

（C）targeted performance.

（D）actual performance.

（A）flowchart

（B）Gantt chart

（C）force field analysis

（D）storyboard

（A）Recognize the Respiratory Therapy department for its outstanding compliance.

（B）Validate that the Respiratory Therapy results are accurate.

（C）Require departments not achieving at least 95% compliance to develop corrective action plans.

（D）Provide remedial hand hygiene training for the lowest scoring departments.

（A）Increase communication with care providers in areas with high numbers of Medicaid patients.

（B）Design individualized healthcare follow-up services for privately insured patients.

（C）Identify and focus resources on high-cost, chronically ill patients.

（D）Provide standardized education to chronically ill patients about diet and weight management.

（A）brainstorming by a governing body

（B）focus groups facilitated by leaders

（C）face-to-face interviews

（D）anonymous surveys

（A）Conducting regular support groups for patients with multiple chronic conditions

（B）Involving a multidisciplinary team in the patient's daily inpatient care meeting

（C）Using a case manager to coordinate post-discharge care needs with patients and families

（D）Discharging patients with printed lists of all of their medications