C_BOSUP_90 無料問題集「SAP Certified Support Associate - Incident Management with SAP BusinessObjects」

（A）Integrity

（B）Integration

（C）Integral

（D）Integer

（A）If you do not fully understand the client issue.

（B）If you need to communicate a precise list of sequential actions to be followed by the client.

（C）If the case has not been updated for several days and you have no concrete next steps.

（D）If the client has multiple open issues.

（A）Liaises with the end customer of the Partner to assist with the booking process.

（B）Is available 24*7 by phone or email.

（C）Acts as a single point of contact for partner needs within the partner Edge framework.

（D）Develops a service plan.

（A）Sent to SAP

（B）Sent to Support

（C）Proposed Solution

（D）In Process

（A）Recommend to the end user to install the latest patch.

（B）Undertake the support Level 1 and 2 tasks corresponding to primary support services.

（C）Forward it to SAP and advise the end-user of the current situation.

（D）Call SAP Support for suggestions.

（A）Contact the customer each time you need detailed information about their installation.

（B）Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.

（C）Putting too much information in the internal memos makes the case confusing and harder for others to use the information.

（D）Documenting information is not required because other colleagues will contact the customer when they take over the message.

（A）The dedicated support consultant that has been assigned to the customer

（B）The maximum time for providing corrective action for critical issues

（C）The products supported as defined in the SLA

（D）The Initial Response Time (IRT)

（A）For any Very High message forwarded by the partner.

（B）For any Very High message raised outside of the defined business hours.

（C）If the partner support consultants are on holiday.

（D）If the client has a support agreement with both the partner and SAP for the same installation.