C_OCM_2503 無料問題集「SAP Certified Associate - Organizational Change Management」

（A）Orchestrating the change management activities

（B）Acting as key speakers in information sessions for the business

（C）Providing expertise for handling people-related challenges

（D）Supporting the execution of change management activities

（E）Advising all leaders how to break resistance within their team

（A）Agreed catalog of strategies to mitigate user adoption risks or issues

（B）Identified business stakeholders to be informed about the analysis results

（C）Defined process for monitoring the selected user adoption indicators

（D）Agreed list of appropriate user adoption indicators before and after go-live

（A）Because users frequently change their attitude towards the cloud solution which requires continuous management attention.

（B）Because the insights help to identify hurdles or issues hindering sustained user adoption.

（C）Because users need to accept and consume new functions and features provided with each release cycle.

（D）Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.

（A）Send out information about ad-hoc support options

（B）Collect requirements for workflow adjustments

（C）Organize a Q&A session for key users

（D）Inform external suppliers about key process changes

（A）Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content

（B）Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions

（C）Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy

（D）Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy

（A）It contributes to reducing costs for both training activities and the IT infrastructure to be provided.

（B）It is the foundation for developing personas and defining stakeholder-specific communication activities.

（C）It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.

（D）It allows the change manager to collect important information for developing the new operating model.

（A）The results of the lessons learned activity should be treated confidentially

（B）The focus on topics that didn't go well saves time during the workshop

（C）A predefined structure and scope of topics help to cover all relevant aspects

（D）A workshop setting is the best way to capture lessons learned

（E）Clear rules of engagement, such as "avoid finger-pointing," facilitate the process

（A）Develop a detailed plan for change management.

（B）Manage expectations towards change management.

（C）Collect as many ideas for change management as possible.

（D）Conduct a thorough as-is analysis.

（E）Identify and assign resources and define responsibilities.