Certified-Business-Analyst無料問題集「Salesforce Certified Business Analyst」

質問 1

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?

（A）Ask their supervisor for help immediately.

（B）Promise to work harder to avoid other mistakes.

（C）Be vulnerable and own their mistake.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

（A）Ask the development team to investigate and document all affected components before the story can be written.

（B）Write the user story without making any assumptions about how it will be implemented or which components are affected.

（C）Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

（A）It defines technical specifications early in the process.

（B）It helps testers determine the most efficient way to validate solutions.

（C）It saves time when prioritizing and implementing functionality.

正解：B 解答を投票する

質問 4

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

（A）Work is generally project-based and can be broken into smaller pieces.

（B）Work includes platform support requiring immediate outage handling.

（C）Work is predictable but sometimes lacks sufficient planning.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business.
What should the BA recommend?

（A）Review the Einstein Article Recommendations feature in the services team's org.

（B）Review the services team's goal' initiatives, strategies, and obstacles.

（C）Review user stories on the services team's development backlog.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

（A）Business Analyst

（B）Salesforce Administrator

（C）Solution Architect

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

（A）Share insights empathetically based on prior work that has solved similar problems.

（B）Ensure the workshop schedule considers time zones and language differences.

（C）Highlight their related Salesforce certifications to showcase expertise.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

（A）Business analysis plan

（B）User Acceptance Test plan

（C）Release plan

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?

（A）Ask the security team to confirm company policy.

（B）Determine the most commonly used process.

（C）Ask executive leadership to make the decision.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

（A）Assumption

（B）Why

（C）Where

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?

（A）They export their data back it up locally.

（B）They provide valuable feedback on how they use data.

（C）They implement their data entry workarounds in the system.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

（A）Epics

（B）User stories

（C）Requirements

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

（A）Prioritize the effort as defined by sales and ask the director to review any service impacts. .

（B）Review the effort and impacts with the service team, and work to align requirements across the teams.

（C）Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

正解：B 解答を投票する

質問 14

The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?

（A）Define the minimal viable product.

（B）Schedule sprint planning meetings.

（C）Get approval and signoff on the requirements.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

（A）Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.

（B）Very detailed-It should be prescriptive for new users following an unfamiliar process.

（C）Simple-A high-level overview of the process is sufficient to show a new user experience.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 16

A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project's goals, stakeholders, background, and scope?

（A）System Requirements Specification (SRS)

（B）Master Service Agreement (MSA)

（C）Statement of Work (SOW)

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

Certified-Business-Analyst 無料問題集「Salesforce Certified Business Analyst」

弊社を連絡する

関連リンク

トップ試験