Certified-Business-Analyst無料問題集「Salesforce Certified Business Analyst」

質問 1

The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

（A）Journey Map

（B）Heat Map

（C）Process Map

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

（A）Support agents

（B）Quality assurance testers

（C）System developers

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''

（A）Several teams should be part of UAT to represent multiple viewpoints.

（B）End users who are experts in that functionality should participate in UAT.

（C）Functionality on interconnected objects should be part of UAT.

正解：C 解答を投票する

質問 4

Which permission is required to create, delete, refresh or activate a Sandbox?

（A）Sandbox Editor

（B）Environment Manager

（C）System Administrator

（D）Manage Sandbox

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?

（A）The five most important questions

（B）The five W's and an H

（C）The five ways to build trust

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.
What should the BA do next?

（A）Ask the project manage to re-prioritize .. requirements.

（B）Ask the project sponsor to increase the project budget.

（C）Ask the project sponsor to request additional resources.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

（A）Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

（B）Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

（C）Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

正解：A 解答を投票する

質問 8

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

（A）It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

（B）It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.

（C）It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?

（A）Shadow the sales team to observe process for entering data into Accounts and Opportunities.

（B）Meet with the executive leadership team to accurately understand the business need.

（C）Understand and document the data quality issues reported by the data science team.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

（A）Prioritize the effort as defined by sales and ask the director to review any service impacts. .

（B）Review the effort and impacts with the service team, and work to align requirements across the teams.

（C）Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

正解：B 解答を投票する

質問 11

The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

（A）Business analysis plan

（B）User Acceptance Test plan

（C）Release plan

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

（A）Negotiable

（B）Valuable

（C）Small

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA's strongest arguments for using configuration over code?

（A）Configuration allows for any level of complexity.

（B）Configuration provides faster speed to market.

（C）Configuration leverages multiple programming languages.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

（A）Enterprise, Strategy, Stakeholder

（B）Technical, Stakeholder, Enterprise

（C）Financial, Technical, Operational

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

（A）Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.

（B）Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,

（C）Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.

正解：C 解答を投票する

質問 16

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops for an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

（A）Value Stream Map

（B）Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

（C）Detailed Process Map

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

Certified-Business-Analyst 無料問題集「Salesforce Certified Business Analyst」

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