GCP-GCX無料問題集「Genesys Cloud CX Certified Professional

質問 1

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

（A）Schedules

（B）Long-Term Forecasts

（C）Short-Term Forecasts

（D）Forecast simulator

正解：A、B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Where can call recording be enabled?

（A）Edges and Edae Group

（B）Trunks

（C）Phones

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

（A）Roles

（B）Skills

（C）Language

（D）Queue

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

（A）Disconnect

（B）Flow-outs

（C）Abandon

（D）IVR

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Where are Genesys Cloud CX call recordings stored by default?

（A）AWS Cloud

（B）Cloud

（C）Web Service

（D）Edges

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

What additional functionality does Communicate bring to Genesys Cloud CX?

（A）Call center features, such as ACD and scripting.

（B）Knowledge-based features, such as FAQs and communities.

（C）Directory capabilities, such as advanced search, profiles, and keyword searching.

（D）Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

（A）The user is not assigned the appropriate role.

（B）The user's phone is unplugged.

（C）The user may have deleted the icon.

（D）The phone number is being used by a different user.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Which of the following components can be added to scripts? (Choose four.)

（A）Visual Basic Control

（B）Checkbox

（C）Call Flow

（D）Image

（E）Text

（F）Web Page

正解：B、D、E、F 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Genesys Cloud CX Voice is __________.

（A）A help bot that is available within Genesys Cloud CX chat.

（B）Another name for Genesys Cloud CX.

（C）An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

（D）A third-party service that provides external Phone Trunks.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

（A）Open Admission

（B）Disable Genesys Cloud CX Login

（C）Password Expiration

（D）Disable Location Detection

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

GCP-GCX 無料問題集「Genesys Cloud CX Certified Professional - Consolidated」

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