GCP-GCX 無料問題集「Genesys Cloud CX Certified Professional - Consolidated」

（A）Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

（B）Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

（C）Used to monitor real-time contact center metrics.

（D）Used to view historical data only.

（A）Workgroups

（B）Groups

（C）Rooms

（D）Roles

（A）AWS Bridge

（B）BYOC Cloud

（C）External Gateway

（D）Genesys Cloud CX Voice

（E）BYOC Premises

（A）Multiple Response

（B）Yes/No

（C）Multiple Choice

（D）Fill in the blank

（E）Range

（A）100 MB

（B）No limit

（C）2 GB

（D）10 MB

（A）Agent

（B）Admin

（C）All of the above

（D）Supervisor

（A）Create an Edge Group

（B）Associate the network interface

（C）Assign the Edge to a Site

（D）Configure the Edge Connectors

（E）Authenticate the Edge

（F）Create a Site

（G）Configure a trunk

（A）Medians

（B）Knowledge levels

（C）Languages

（D）Index Ratings

（E）Skills

（A）Disregard skills

（B）All skills matching

（C）Agent availability

（D）Bullseye matching

（E）Best available skills

（A）False

（B）True