GCP-GCX 無料問題集「Genesys Cloud CX Certified Professional - Consolidated」

（A）Workforce Management

（B）Quality Management

（C）Human Capital Management

（D）Automatic Call Distribution

（A）Agent Quality Details Report

（B）Agent Login-Logout Details Report

（C）Agent Metrics Report

（D）Agent Metrics Export Report

（A）Scripts may be used for outbound dialing campaigns only.

（B）Scripts can be used in all types of interactions.

（C）Scripts can be used for inbound interactions only.

（D）Scripts are only used to configure flows when setting up Architect.

（A）False

（B）True

（A）IVR prompts

（B）Dialog boxes

（C）Toast pop-ups

（D）Scripts

（A）False

（B）True

（A）Call center features, such as ACD and scripting.

（B）Knowledge-based features, such as FAQs and communities.

（C）Directory capabilities, such as advanced search, profiles, and keyword searching.

（D）Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

（A）Genesys Cloud CX User

（B）Genesys Cloud CX Reporting

（C）Genesys Cloud CX Admin

（D）Genesys Cloud CX Supervisor

（A）Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

（B）Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

（C）Used to monitor real-time contact center metrics.

（D）Used to view historical data only.

（A）AWS Cloud

（B）Cloud

（C）Web Service

（D）Edges