GCX-SCR 無料問題集「Genesys Cloud CX: Scripting Certification」

（A）Data Actions

（B）Callback

（C）UUI

（D）Outbound

（A）Input Component

（B）Image Component

（C）Markdown Component

（D）Text Component

（A）Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

（B）Matches the interaction to the first available agent who has all of the requested skills.

（C）Looks for the first available agent and ignores any skill requirements.

（A）External

（B）Input

（C）Custom

（D）Output

（A）Hello (Outbound.RrstName

（B）Hello {Outbound.EirstName>

（C）Hello [Outbound.EirstName]

（D）Hello {{Outbound.OrstName}}

（A）Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

（B）Matches the interaction to the first available agent who has all of the requested skills.

（C）Looks for the first available agent and ignores any skill requirements.