GCX-WFM 無料問題集「Genesys Cloud CX Workforce Management Certification」

（A）Viewing specific deviations from the schedule

（B）Sending a notification to the non-adherent agent

（C）Adjusting the agent's schedule within the adherence view

（D）Logging adherence changes automatically in the forecast data

（A）To assign agent roles based on skill level

（B）To review adherence trends over past shifts and generate reports

（C）To analyze real-time data and make immediate adjustments

（D）To automatically adjust future schedules based on past adherence

（A）6 minutes

（B）7 minutes

（C）10 minutes

（D）5 minutes

（A）To assign specific call tasks to agents

（B）To monitor real-time adherence

（C）To manage call quality metrics

（D）To define shifts and work patterns for agents

（A）Activity Code Editor

（B）Shift Optimizer

（C）Call Volume Manager

（D）Schedule Generator

（A）Historical Adherence

（B）Compliance Setting

（C）Real-Time Compliance

（D）Adherence Setting

（A）False

（B）True

（A）Identifying recurring non-adherence trends

（B）Directly adjusting future agent schedules

（C）Modifying forecast data for future adherence planning

（D）Analyzing adherence at specific times of day

（A）Work Plan

（B）Schedule Manager

（C）Queue Group

（D）Business Unit

（A）Validate agent certifications

（B）Add a forecast modification

（C）Analyze historical call patterns

（D）Configure service level goals