Which of the following service desk organizational structures are described in service operation? 1.Local service desk 2.Virtual service desk 3.IT help desk 4.Follow the sun
Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in
Which of the following would commonly be found in a contract underpinning an IT service? 1.Financial arrangements related to the contract 2.Description of the goods or service provided 3.Responsibilities and dependencies for both parties
