ISEB-ITILF無料問題集「ISEB The Foundation Examination

質問 1

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

（A）To deliver and manage IT services at agreed levels to business users and customers

（B）To proactively prevent all outages to IT services

（C）To design and build processes which will meet business needs

（D）To decide how IT will engage with suppliers during the service lifecycle

正解：A 解答を投票する

質問 2

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

（A）Customer level

（B）Configuration level

（C）Corporate level

（D）Service level

正解：B 解答を投票する

質問 3

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

（A）Escalation

（B）Prioritization

（C）Detection

（D）Categorization

正解：D 解答を投票する

質問 4

Which of the following identifies the purpose of design coordination?

（A）Control of all supplier relationships from design right through to the production environment

（B）Ensuring all service designs have availability designed into them

（C）Designing of all the links between every service design process and all other processes in the service lifecycle

（D）Provide a single point of control for all activities and processes within the service design stage of the lifecycle

正解：D 解答を投票する

質問 5

Which function or process would provide staff to monitor events in an operations bridge?

（A）Request fulfillment

（B）Technical management

（C）Applications management

（D）IT operations management

正解：D 解答を投票する

質問 6

Within service design, what is the key output handed over to service transition?

（A）Process definitions

（B）Measurement, methods and metrics

（C）Service portfolio design

（D）Service design package

正解：D 解答を投票する

質問 7

Which of the following is NOT a valid objective of problem management?

（A）To restore service to a user

（B）To prevent problems and their resultant Incidents

（C）To manage problems throughout their lifecycle

（D）To eliminate recurring incidents

正解：A 解答を投票する

質問 8

A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

（A）1, 2 and 4 only

（B）None of the above

（C）2, 3 and 4 only

（D）All of the above

正解：A 解答を投票する

質問 9

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

（A）Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

（B）What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

（C）Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

（D）Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

正解：B 解答を投票する

質問 10

Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

（A）1, 2 and 3 only

（B）1, 3 and 4 only

（C）1 and 3 only

（D）All of the above

正解：B 解答を投票する

質問 11

Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

（A）2 and 3 only

（B）1 and 3 only

（C）1 and 2 only

（D）All of the above

正解：A 解答を投票する

質問 12

Which one of the following is NOT a valid purpose or objective of problem management?

（A）To restore service to a user

（B）To manage problems throughout their lifecycle

（C）To prevent problems and resultant incidents

（D）To eliminate recurring incidents

正解：A 解答を投票する

質問 13

Which one of the following is the BEST definition of reliability?

（A）The availability of a service or component

（B）How long a service or configuration item (CI) can perform its function without failing

（C）How quickly a service or component can be restored to normal working order

（D）The level of risk that affects a service or process

正解：B 解答を投票する

質問 14

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

（A）People, process, partners, performance

（B）People, products, plans, partners

（C）Performance, process, products, plans

（D）People, process, products, partners

正解：D 解答を投票する

質問 15

Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

（A）1 only

（B）Both of the above

（C）Neither of the above

（D）2 only

正解：B 解答を投票する

ISEB-ITILF 無料問題集「ISEB The Foundation Examination - ITIL®」

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