ISEB-ITILF無料問題集「ISEB The Foundation Examination

質問 1

Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome

（A）1 only

（B）Both of the above

（C）Neither of the above

（D）2 only

正解：B 解答を投票する

質問 2

Which of the following should be considered when designing measurement systems, methods and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes

（A）1, 2 and 3 only

（B）2, 3 and 4 only

（C）1, 3 and 4 only

（D）All of the above

正解：D 解答を投票する

質問 3

Which of the following BEST describes technical management?

（A）A function that includes providing technical expertise and overall management of the IT infrastructure

（B）A function that provides hardware repair services for technology involved in the delivery of service to customers

（C）A function responsibilities for facilities management and building control systems

（D）Senior managers responsibilities for all staff within the technical support function

正解：A 解答を投票する

質問 4

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

（A）Implement

（B）Perform

（C）Do

（D）Measure

正解：C 解答を投票する

質問 5

Which two processes will contribute MOST to enabling effective problem detection?

（A）Change and release and deployment management

（B）Knowledge and service level management

（C）Incident and event management

（D）Incident and financial management

正解：C 解答を投票する

質問 6

Which of the following is NOT one of the five individual aspects of service design?

（A）The design of the service portfolio, including the service catalogue

（B）The design of the technology architectures

（C）The design of new or changed services

（D）The design of market spaces

正解：D 解答を投票する

質問 7

Which process will regularly anal0yse incident data to identify discernible trends?

（A）Problem management

（B）C0hange management

（C）Service level management

（D）Event management

正解：A 解答を投票する

質問 8

Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfillment
3.Demand management
4.Incident management

（A）2 only

（B）3 and 4 only

（C）All of the above

（D）2 and 4 only

正解：D 解答を投票する

質問 9

Which of the following is an objective of business relationship management?

（A）To ensure strategic plans for IT services exist

（B）To ensure high levels of customer satisfaction

（C）To identify patterns of business activity

（D）To secure funding to manage the provision of services

正解：B 解答を投票する

質問 10

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

（A）The IT director

（B）The service owner

（C）The customer

（D）The process owner

正解：D 解答を投票する

質問 11

Access management is closely related to which other process?

（A）Change management

（B）Information security management

（C）Capacity management only

（D）3rd line support

正解：B 解答を投票する

質問 12

Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）2, 3 and 4 only

（D）1, 3 and 4 only

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

What are customers of IT services who work in the same organization as the service provider known as?

（A）Strategic customers

（B）Internal customers

（C）Valued customers

（D）External customers

正解：B 解答を投票する

質問 14

Which process or function is responsible for monitoring activities and events in the IT infrastructure?

（A）Service level management

（B）Capacity management

（C）Incident management

（D）IT operations management

正解：D 解答を投票する

質問 15

Which of the following statements BEST describes the aims of release and deployment management?

（A）To ensure that each release package specified by service design consists of a set of related assets and service components

（B）To ensure that all changes can be tracked, tested and verified if appropriate

（C）To build, test and deliver the capability to provide the services specified by service design

（D）To record and manage deviations, risks and issues related to the new or changed service

正解：C 解答を投票する

質問 16

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

（A）To deliver and manage IT services at agreed levels to business users and customers

（B）To proactively prevent all outages to IT services

（C）To decide how IT will engage with suppliers during the service lifecycle

（D）To design and build processes that will meet business needs

正解：A 解答を投票する

質問 17

Which of the following identifies the purpose of design coordination?

（A）Control of all supplier relationships from design right through to the production environment

（B）Ensuring all service designs have availability designed into them

（C）Designing of all the links between every service design process and all other processes in the service lifecycle

（D）Provide a single point of control for all activities and processes within the service design stage of the lifecycle

正解：D 解答を投票する

質問 18

Which process is responsible for providing the rights to use an IT service?

（A）Change management

（B）Request fulfillment

（C）Access management

（D）Incident management

正解：C 解答を投票する

質問 19

Which one of the following is the BEST definition of an event?

（A）An unplanned interruption to an IT service or a reduction in the quality of an IT service

（B）Any change of state that has significance for the management of a configuration item (CI) or IT service

（C）Reducing or eliminating the cause of an incident or problem

（D）The unknown cause of one or more incidents that have an impact on an IT service

正解：B 解答を投票する

ISEB-ITILF 無料問題集「ISEB The Foundation Examination - ITIL®」

弊社を連絡する

関連リンク

トップ試験