ISEB-ITILF無料問題集「ISEB The Foundation Examination

質問 1

Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）3 and 4 only

（D）All of the above

正解：B 解答を投票する

質問 2

What should a service always deliver to customers?

（A）Value

（B）Resources

（C）Infrastructure

（D）Applications

正解：A 解答を投票する

質問 3

Which statement about the emergency change advisory board (ECAB) is CORRECT?

（A）The ECAB considers every high priority request for change (RFC)

（B）The ECAB will be used for emergency changes where there may not be time to call a full CAB

（C）Amongst the duties of the ECAB is the review of completed emergency changes

（D）The ECAB will be chaired by the IT Director

正解：B 解答を投票する

質問 4

Which one of the following is the BEST description of a service-based service level agreement (SLA)?

（A）An agreement that covers one service for all customers of that service

（B）An agreement with an individual customer group, covering all the services that they use

（C）An agreement that covers one service for a single customer

（D）An agreement that covers service specific issues in a multi-level SLA structure

正解：A 解答を投票する

質問 5

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

（A）Service desk

（B）External

（C）Internal

（D）Shared services unit

正解：A 解答を投票する

質問 6

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

（A）Asset baseline

（B）Project baseline

（C）Configuration baseline

（D）Change baseline

正解：C 解答を投票する

質問 7

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

（A）A change

（B）A change model

（C）A change request

（D）A change advisory board

正解：A 解答を投票する

質問 8

The consideration of value creation is a principle of which stage of the service lifecycle?

（A）Continual service improvement

（B）Service strategy

（C）Service design

（D）Service transition

正解：B 解答を投票する

質問 9

Which of the following is an objective of business relationship management?

（A）To ensure strategic plans for IT services exist

（B）To ensure high levels of customer satisfaction

（C）To identify patterns of business activity

（D）To secure funding to manage the provision of services

正解：B 解答を投票する

質問 10

What do customer perceptions and business outcomes help to define?

（A）Total cost of ownership (TCO)

（B）Key performance indicators (KPIs)

（C）The value of a service

（D）Governance

正解：C 解答を投票する

質問 11

Which reason describes why ITIL is so successful?

（A）It tells service providers exactly how to be successful

（B）It is designed to be used to manage projects

（C）It is not tied to any particular vendor platform

（D）The five ITIL volumes are concise

正解：C 解答を投票する

質問 12

A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）2, 3 and 4 only

（D）All of the above

正解：B 解答を投票する

質問 13

Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels

（A）A configuration management database (CMDB)

（B）The service portfolio

（C）The forward schedule of change

（D）The service knowledge management system (SKMS)

正解：D 解答を投票する

ISEB-ITILF 無料問題集「ISEB The Foundation Examination - ITIL®」

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