ISEB-ITILF無料問題集「ISEB The Foundation Examination

質問 1

The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

（A）Customer level

（B）Configuration level

（C）Corporate level

（D）Service level

正解：B 解答を投票する

質問 2

Which of the following is NOT a source of best practice?

（A）Academic research

（B）Standards

（C）Technology

（D）Internal experience

正解：C 解答を投票する

質問 3

Which of the following is an objective of business relationship management?

（A）To ensure strategic plans for IT services exist

（B）To ensure high levels of customer satisfaction

（C）To identify patterns of business activity

（D）To secure funding to manage the provision of services

正解：B 解答を投票する

質問 4

Which role is accountable for the operational management of a process?

（A）Service manager

（B）Change manager

（C）Process manager

（D）Process practitioner

正解：C 解答を投票する

質問 5

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

（A）Service level management

（B）Financial management

（C）Demand management

（D）Risk management

正解：B 解答を投票する

質問 6

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

（A）A change

（B）A service object

（C）A known error

（D）An incident

正解：C 解答を投票する

質問 7

Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

（A）2 and 3 only

（B）1 and 3 only

（C）1 and 2 only

（D）All of the above

正解：D 解答を投票する

質問 8

Which of the following CANNOT be provided by a tool?

（A）Wisdom

（B）Information

（C）Data

（D）Knowledge

正解：A 解答を投票する

質問 9

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

（A）Outsourced

（B）Centralized

（C）Local

（D）Virtual

正解：A 解答を投票する

質問 10

What are the categories of event described in the UIL service operation book?

（A）Informational, scheduled, normal

（B）Informational, warning, exception

（C）Warning, reactive, proactive

（D）Scheduled, unscheduled, emergency

正解：B 解答を投票する

質問 11

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

（A）Potential

（B）Products

（C）Preparation

（D）Profit

正解：B 解答を投票する

質問 12

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

（A）No: a known error record should be created with the next release of the service

（B）No: a known error record is created when the original incident is raised

（C）Yes: for information purposes, a known error record can be created at any time it is prudent to do so

（D）No: the Known Error should be created before the problem is logged

正解：C 解答を投票する

質問 13

Which one of the following functions would be responsible for the management of a data centre?

（A）Service desk

（B）Application management

（C）Technical management

（D）Facilities management

正解：D 解答を投票する

質問 14

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

（A）Internal departments

（B）The facilities management function

（C）Customers

（D）Suppliers, manufacturers and vendors

正解：D 解答を投票する

ISEB-ITILF 無料問題集「ISEB The Foundation Examination - ITIL®」

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