ISEB-ITILV3F 無料問題集「ISEB ITIL Foundation Certificate in IT Service Management」

（A）Teams

（B）Functions

（C）Job descriptions

（D）Roles, people or groups

（A）Release and Deployment Management

（B）Incident Management

（C）Request Fulfilment

（D）Demand Management

（A）Preventing Problems and resulting Incidents from happening

（B）Restoring normal service operation as quickly as possible and minimising adverse impact on the business

（C）Eliminating recurring Incidents

（D）Minimising the impact of Incidents that cannot be prevented

（A）A definition of the roles and responsibilities required for Change Management

（B）A set of questions that should be asked to help understand the impact of Changes

（C）A seven step process for releasing Changes into production

（D）A set of questions that should be asked when reviewing the success of a recent Change

（A）An unplanned disruption of service unless there is a backup to that service

（B）Any disruption to service whether planned or unplanned

（C）An unplanned interruption or reduction in the quality of an IT Service

（D）Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not

（A）The RACI Model

（B）A Request Model

（C）The Plan, Do, Check, Act (PDCA) cycle

（D）A Release Package

（A）Act

（B）Do

（C）Coordinate

（D）Plan

（A）Service Levels and Service Costs

（B）The Service Portfolio and Retired Services

（C）Service Attributes and Service Capabilities

（D）The Business Service Catalogue and the Technical Service Catalogue

（A）Service Level Management

（B）Event Management

（C）Problem Management

（D）Change Management

（A）A function described within service transition

（B）The portion of a service or IT infrastructure that is normally released together

（C）A measurement of cost

（D）The team of people responsible for implementing a release