ISEB-ITILV3F 無料問題集「ISEB ITIL Foundation Certificate in IT Service Management」

（A）An asset, service component or other item that is, or will be, under the control of
Configuration Management

（B）An item of hardware or software registered in the asset database

（C）A collection of information used to describe a hardware or software item

（D）Information recorded by the Service Desk when an Incident is reported

（A）Provides Guidance for the development of services and service management processes:
SERVICE DESIGN

（B）Ensures that organisations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY

（C）Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION

（D）Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT

（A）Plan; Do; Check; Act

（B）Strategy; Requirements; Planning; Communication; Testing; Invocation

（C）Strategy; Design; Transition; Operation; Continual Improvement

（D）Initiation; Requirements and Strategy; Implementation; Ongoing Operation

（A）Service Design

（B）Service Transition

（C）Service Strategy D.
Service Operation

（A）Supplier Management, Demand Management and Service Level Management

（B）Supplier Management and Service Level Management

（C）Demand Management and Service Level Management

（D）Supplier Management and Demand Management

（A）Anything that the customer wants and is prepared to pay for

（B）Any Request For Change (RFC) that is low risk and can be approved by the Change
Manager without a Change Advisory Board (CAB) meeting

（C）A request from a User for information, advice or for a Standard Change

（D）Any request or demand that is entered by a user via a Self-Help web-based interface

（A）Anything that the customer wants and is prepared to pay for

（B）Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting

（C）A request from a User for information or advice, or for a Standard Change

（D）Any request or demand that is entered by a user via a Self-Help web-based interface

（A）Internal Service provider, Outsourced 3rd party and Off-shore party

（B）Internal Service provider, External Service provider, Outsourced 3rd Party

（C）Internal Service provider, External Service provider, Shared Service Provider

（D）Internal Service Operations provider, External Service Operations provider, Shared Service
Unit

（A）The Service Continuity Manager

（B）The Service Owner

（C）The Business Relationship Manager

（D）The Service Level Manager

（A）Access Management

（B）Incident Management

（C）Request Fulfilment

（D）Change Management