ISEB-ITILV3F無料問題集「ISEB ITIL Foundation Certificate in IT Service Management」

質問 1

Which of the following statements correctly states the relationship between urgency, priority and impact?

（A）Urgency should be based on impact and priority

（B）Impact, priority and urgency are independent of each other

（C）Impact should be based on urgency and priority

（D）Priority should be based on impact and urgency

正解：D 解答を投票する

質問 2

Which process is responsible for discussing reports with customers showing whether services have met their targets?

（A）Continual Service Improvement

（B）Business Relationship Management

（C）Service Level Management

（D）Availability Management

正解：C 解答を投票する

質問 3

Understanding customer usage of services and how this varies over time is part of which process?

（A）Component Capacity Management

（B）Service Level Management

（C）Service Portfolio Management

（D）Demand Management

正解：D 解答を投票する

質問 4

The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?

（A）Service Asset and Configuration Management

（B）Knowledge Management

（C）Change Management

（D）Availability Management

正解：B 解答を投票する

質問 5

Which of the following BEST describes a Service Request?

（A）Anything that the customer wants and is prepared to pay for

（B）Any Request For Change (RFC) that is low risk and can be approved by the Change
Manager without a Change Advisory Board (CAB) meeting

（C）A request from a User for information, advice or for a Standard Change

（D）Any request or demand that is entered by a user via a Self-Help web-based interface

正解：C 解答を投票する

質問 6

The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?

（A）Validation and Testing

（B）Roles and responsibilities required for an effective service management implementation

（C）Performance and capacity requirements of services and IT infrastructure

（D）The business value that can be expected from a given service

正解：A 解答を投票する

質問 7

IT Service Continuity strategy should be based on:
1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）2, 3 and 4 only

（D）1, 3 and 4 only

正解：C 解答を投票する

質問 8

To add value to the business, what are the four reasons to monitor and measure?

（A）Validate; Direct; Justify; Intervene

（B）Report; Manage; Improve; Extend

（C）Manage; Monitor; Diagnose; Intervene

（D）Plan; Predict; Report; Justify

正解：A 解答を投票する

質問 9

Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun

（A）1, 2 and 4 only

（B）1, 2 and 3 only

（C）2, 3 and 4 only

（D）1, 3 and 4 only

正解：A 解答を投票する

質問 10

Which of the following is a sub-process of Capacity Management?

（A）Component Capacity Management

（B）Capability Capacity Management

（C）Technology Capacity Management

（D）Process Capacity Management

正解：A 解答を投票する

ISEB-ITILV3F 無料問題集「ISEB ITIL Foundation Certificate in IT Service Management」

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