ISEB-ITILV3F 無料問題集「ISEB ITIL Foundation Certificate in IT Service Management」

（A）Extreme focus on quality

（B）Excessively reactive

（C）Excessively proactive

（D）Extreme focus on cost

（A）What is the vision?; Where are we now?; Where do we want to be?; How do we get there?;
Did we get there?; How do we keep the momentum going?

（B）Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?

（C）Devise a strategy; Design the solution; Transition into production; Operate the solution;
Continually Improve

（D）Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

（A）Applications Management

（B）IT Operations Management

（C）Technical Management

（D）Service Desk

（A）Service Design

（B）Service Transition

（C）Service Operation

（D）Service Strategy

（A）New Known Errors

（B）Problem Resolution

（C）Incident Records

（D）Request for Change

（A）Validation and Testing

（B）Roles and responsibilities required for an effective service management implementation

（C）Performance and capacity requirements of services and IT infrastructure

（D）The business value that can be expected from a given service

（A）The ITIL Complementary Guidance

（B）The Service Strategy book

（C）Pocket Guides

（D）The Service Support book

（A）Review and Close

（B）Remediation Planning

（C）Prioritization

（D）Categorization

（A）Only resources and capabilities needed

（B）Only requirements needed and agreed

（C）Only capabilities needed and agreed

（D）Requirements, resources and capabilities needed and agreed

（A）2 and 3 only

（B）1 and 3 only

（C）1 and 2 only

（D）All of the above