ISO-IEC-20000-Foundation 無料問題集「PECB ISO/IEC 20000 Foundation」

（A）Best practice guidelines for service management

（B）A methodology for ensuring that service management operates at the least possible cost

（C）The requirements for a service management system

（D）Guidance on the application of service management systems

（A）By reporting on all incidents

（B）By monitoring service level targets

（C）By checking contracts with suppliers

（D）By defining service levels

（A）change of scope

（B）update to a configuration item

（C）access to a service

（D）proposal for a new service

（A）It offers prescriptive guidance that allows the organization to create efficient processes.

（B）It provides a structure for service provisioning that can be adapted to the culture of the organization

（C）ensures people to comply with service level agreements (SLAS) using documented information

（D）It allows an organization to be certified, which always adds value for the business

（A）The use of technology is mandatory

（B）The technology and tools used shall be assessed during the audits

（C）The data reported from the tools can be used to provide evidence for audits

（D）Any tools used shall be listed on the ISO catalogue of approved tools

（A）The technology to support the service management system

（B）The procedure for dealing with emergency releases

（C）The interfaces between the business processes

（D）The service continuity procedures