ISO-IEC-20000-Foundation 無料問題集「PECB ISO/IEC 20000 Foundation」

（A）The organization should decide on necessary actions and deployment

（B）The change advisory board (CAB) should meet and decide whether to deploy or not

（C）The operations team should make the decision to safeguard the live environment

（D）The release should be stopped and rejected so another team can fix it

（A）By signing a contract with the external supplier

（B）By appointing a designated individual who is responsible for managing the relationship with the external supplier

（C）By agreeing the scope of the services to be delivered by the external supplier

（D）By coordinate activities with other parties involved in the service lifecycle

（A）Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

（B）Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

（C）Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

（D）Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

（A）By signing a contract with the external supplier

（B）By appointing a designated individual who is responsible for managing the relationship with the external supplier

（C）By agreeing the scope of the services to be delivered by the external supplier

（D）By coordinate activities with other parties involved in the service lifecycle

（A）Service availability management

（B）Service level management

（C）Configuration management

（D）Capacity management

（A）A non-fulfillment of a requirement

（B）A conformity where there is an opportunity for improvement

（C）A finding against an area which is NOT in the scope of the standard

（D）A recommendation that has to be actioned