ITIL-4-Foundation 無料問題集「ITIL 4 Foundation」

（A）A change that needs to be scheduled, assessed and authorized following a defined process

（B）A high-risk change that needs very thorough assessment

（C）A change that must be implemented as soon as possible

（D）A change that is typically implemented as a service request

（A）Investor and supplier

（B）Investor and consumer

（C）Consumer and provider

（D）Provider and supplier

（A）Providing a clear path for users to report issues, queries, and requests

（B）Populating and maintaining the asset register

（C）Identifying and logging opportunities

（D）Delivering tactical and operational engagement with customers

（A）Monitoring and event management

（B）Problem management

（C）Service configuration management

（D）Incident management

（A）Requesting investigation of a degraded service

（B）Requesting information about how to create a document

（C）Requesting an enhancement to an application

（D）Requesting a workaround for an issue

（A）An IT asset

（B）An incident

（C）A service request

（D）A configuration item (CI)

（A）Start where you are

（B）Focus on value

（C）Think and work holistically

（D）Keep it simple and practical

（A）It is performed by the service desk using a mix of people, process and technology

（B）It is performed by customers using a mix of IT systems, services and processes

（C）It is performed by IT service providers using a mix of suppliers and their products

（D）It is performed by IT service providers using a mix of people, process and technology

（A）Service request management

（B）Service level management

（C）Change enablement

（D）Incident management

（A）'Continual improvement' should have minimal interaction with other practices

（B）Everyone in the organization is responsible for some aspects of 'continual improvement'

（C）A single team should carry out 'continual improvement' across the organization

（D）All improvement ideas should be logged in a single 'continual improvement register'

（A）A service that supports the performance of the consumer

（B）A service that increases constraints on the consumer

（C）A service that meets its service level targets

（D）A service that is fit for use

（A）Outsourced

（B）Centralized

（C）Local

（D）Virtual

（A）Continual improvement

（B）Practices

（C）Guiding principle

（D）Service value chain