ITIL-4-Foundation 無料問題集「ITIL 4 Foundation」

（A）Progress iteratively with feedback

（B）Start where you are

（C）Focus on value

（D）Collaborate and promote visibility

（A）Start where you are

（B）Focus on value

（C）Think and work holistically

（D）Keep it simple and practical

（A）Service desk

（B）Relationship management

（C）Continual improvement

（D）Incident management

（A）Service desk

（B）Application management

（C）Technical management

（D）Facilities management

（A）Service desk

（B）Change control

（C）Service request management

（D）IT asset management

（A）Continual improvement

（B）Practices

（C）Guiding principle

（D）Service value chain

（A）Incident management and continual improvement

（B）Problem management and incident management

（C）Change enablement and continual improvement

（D）Change enablement and problem management

（A）There should be a separate change authority for standard changes which includes senior managers who understand the risks involved

（B）Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly

（C）Normal changes are triggered by the creation of a change request which can be created manually or automated

（D）Standard changes are those that need to be scheduled, assessed and authorized following a standard process

（A）Organizations and people

（B）Partners and suppliers

（C）Information and technology

（D）Value streams and processes

（A）This role has ownership of the end result

（B）This role ensures the flow of information to stakeholders

（C）This role ensures that activities are executed correctly

（D）This role is involved in providing knowledge and input

（A）Outcomes provide assurance to stakeholders regarding the performance of a service

（B）The level of expenses regarding a technology for a service is defined by an outcome

（C）The delivery of products to a stakeholder is enabled by outcomes

（D）An outcome depends on at least one output to deliver a result

（A）Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

（B）Problem prioritization involves risk assessment.

（C）Problems are not related to incidents.

（D）Problems must be resolved quickly in order to restore normal business activity.

（A）None of the above

（B）Ideation, Test, Develop, Deploy, Design, Operate, Retire

（C）Retire, Test, Operate, Deploy, Ideation, Develop, Design

（D）Ideation, Design, Develop, Deploy, Test, Operate, Retire

（A）The information created, managed and used in the course of service provision and consumption

（B）The level of integration and formality involved in the relationships between organizations

（C）The activities, workflows, controls and procedures needed to achieve the agreed objectives

（D）The required skills and competencies of teams and individual members of the organization

（A）The same product can be used as a basis for more than one service offering

（B）Service offerings describe how providers and consumers cooperate to co-create value

（C）Each service should be described to consumers as a single service offering

（D）Service offerings include the transfer of goods from the consumer to the prowler

（A）The guiding principles

（B）The four dimensions of service management

（C）Practices

（D）Governance

（A）The ITIL guiding principles

（B）The four dimensions of service management

（C）A service relationship

（D）The ITIL service value system

（A）Monitoring and event management

（B）Service desk

（C）Service level management

（D）Continual improvement

（A）The degradation of a service

（B）A complaint about a support team

（C）The provision of a laptop

（D）The replacement of a toner cartridge