ITIL-4-Foundation無料問題集「ITIL 4 Foundation」

質問 1

Which guiding principle recommends standardizing and streamlining manual tasks?

（A）Optimize and automate

（B）Focus on value

（C）Collaborate and promote visibility

（D）Think and work holistically

正解：A 解答を投票する

質問 2

Which are the elements of process control?

（A）Process owner, policy and objectives

（B）Inputs, outputs and triggers

（C）Resources, capabilities and metrics

（D）Work instructions, procedures and roles

正解：A 解答を投票する

質問 3

Which guiding principle says that services and processes should NOT provide a solution for every exception?

（A）Optimize and automate

（B）Collaborate and promote visibility

（C）Think and work holistically

（D）Keep it simple and practical

正解：D 解答を投票する

質問 4

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

（A）It should always be used to support direct observation

（B）It should always be used instead of direct observation

（C）Measured data is always more accurate than direct observation

（D）The act of measuring always positively impacts results

正解：A 解答を投票する

質問 5

What is a problem?

（A）An unplanned reduction in the quality of a service

（B）A cause or potential cause of one or more incidents

（C）An addition or modification that could have an effect on services

（D）Any change of state that has significance for the management of a configuration item

正解：B 解答を投票する

質問 6

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

（A）Organizations and people

（B）Partners and suppliers

（C）Information and technology

（D）Value streams and processes

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which statement about a 'continual improvement register' is CORRECT?

（A）It should be re-prioritized as ideas are documented

（B）There should only be one for the whole organization

（C）It should be used to capture user demand

（D）It should be managed at the senior level of the organization

正解：A 解答を投票する

質問 8

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

（A）Organizations and people

（B）Partners and suppliers

（C）Information and technology

（D）Value streams and processes

正解：B 解答を投票する

質問 9

Which is a service request?

（A）Requesting investigation of a degraded service

（B）Requesting information about how to create a document

（C）Requesting an enhancement to an application

（D）Requesting a workaround for an issue

正解：B 解答を投票する

質問 10

Which is a key requirement for a successful service level agreement?

（A）It should be based on the service provider's view of the service

（B）It should relate to simple operational metrics

（C）It should be simply written and easy to understand

（D）It should be written in legal language

正解：C 解答を投票する

質問 11

What is an incident?

（A）The planned removal of an item that might affect a service

（B）A service interruption resolved by the use of self-help tools

（C）A result enabled by one or more outputs

（D）A possible future event that could cause harm

正解：B 解答を投票する

質問 12

What should a release policy include?

（A）The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

（B）The roles and responsibilities for incident and problem resolution

（C）The naming convention and expected frequency of each type of release

（D）The process owner and process manager for each type of release

正解：C 解答を投票する

質問 13

What does 'change enablement' PRIMARILY focus on?

（A）Changes to service levels

（B）Changes to organizational structure

（C）Changes to products and services

（D）Changes to skills and competencies

正解：C 解答を投票する

質問 14

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

（A）Service desk

（B）Relationship management

（C）Change enablement

（D）Supplier management

正解：B 解答を投票する

質問 15

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

（A）suppliers

（B）customers

（C）assets

（D）CIs

正解：D 解答を投票する

ITIL-4-Foundation 無料問題集「ITIL 4 Foundation」

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