ITIL-4-Foundation無料問題集「ITIL 4 Foundation」

質問 1

Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

（A）detailed procedures

（B）a value chain activity

（C）a dedicated team

（D）a formal process

正解：A 解答を投票する

質問 2

Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

（A）process

（B）measurement

（C）tools

（D）plans

正解：B 解答を投票する

質問 3

What is an output?

（A）A possible event that could cause harm or loss

（B）Something created by carrying out an activity

（C）A result for a stakeholder

（D）A change of state that has significance for the management of a configuration item

正解：B 解答を投票する

質問 4

Which is an example of improving service utility using service management automation?

（A）Monitoring service availability

（B）Faster resource allocation

（C）Reducing the time to compile service data

（D）Pre-determined routing of a service request

正解：B 解答を投票する

質問 5

What is the MAIN benefit of 'problem management'?

（A）Maximizing the number of successful changes

（B）Reducing the number and impact of incidents

（C）Restoring normal service as quickly as possible

（D）Managing workarounds and known errors

正解：D 解答を投票する

質問 6

Which is a low risk change that has been pre-approved so that no additional authorization is needed?

（A）An emergency change

（B）A change model

（C）A standard change

（D）A normal change

正解：C 解答を投票する

質問 7

What is included in the purpose of the 'IT asset management' practice?

（A）Moving assets to live or other environments for testing or staging

（B）Making new and changed assets available for use

（C）Providing information on how assets are configured and the relationships between them

（D）Supporting decision-making about purchase, re-use. retirement, and disposal of assets

正解：D 解答を投票する

質問 8

Which is a purpose of the 'service desk' practice?

（A）To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

（B）To maximize the number of successful IT changes by ensuring risks are properly assessed

（C）To capture demand for incident resolution and service requests

（D）To set clear business-based targets for service performance

正解：C 解答を投票する

質問 9

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

（A）Guiding principles

（B）Continual improvement

（C）Practices

（D）Service value chain

正解：B 解答を投票する

質問 10

In which step of the 'continual improvement model' is an improvement plan implemented?

（A）Did we get there?

（B）What is the vision?

（C）Take action

（D）How do we get there?

正解：C 解答を投票する

質問 11

Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

（A）3 and 4

（B）2 and 3

（C）1 and 2

（D）1 and 4

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Which activity captures the demand for incident resolution and service requests?

（A）Problem management

（B）Service desk

（C）Service catalogue management

（D）Change control

正解：B 解答を投票する

質問 13

In which case would a problem be logged?

（A）When the cause is identified but not resolved

（B）Alter a workaround is identified and documented

（C）When a user reports an unplanned service interruption

（D）After analysis of error information from a supplier

正解：A 解答を投票する

ITIL-4-Foundation 無料問題集「ITIL 4 Foundation」

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