ITIL-4-Specialist-Monitor-Support-Fulfil無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil」

質問 1

What is the MOST important factor to consider when deciding how to mitigate problems?

（A）Business impact on service consumers

（B）The number and frequency of related incidents

（C）Service level agreements for problem resolution

（D）Technical impact on applications or infrastructure

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?

（A）Value Streams and Processes

（B）Partners and Suppliers

（C）Organization and People

（D）Information and Technology

正解：C 解答を投票する

質問 3

Which types of incidents do NOT usually require on individual review upon resolution?

（A）Incidents not resolved in time

（B）New types of incidents

（C）Major Incidents

（D）Recurring incidents

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

An organization is not currently doing problem management, and is trying to decide how to get started.
What should be the FIRST step for the organization to take?

（A）Look at data on backlogs and links with incidents and changes

（B）Define a scope for problem management that includes a wide range of product and services

（C）Define detailed workflows and activities for the problem management

（D）Identify some problems in critical services and try to resolve them

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

An organization is improving its service desk practice. How should the organization use the guiding principle 'optimize and automate'?

（A）Establish a clear and easy way to use communication channel for users

（B）Gradually implement new service desk channels and tools

（C）Use existing procedures until the resources are available to review them

（D）Review and standardize service desk procedures using tools where possible

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

A service provider receives negative feedback from users about fulfillment of some types of service requests. If a service request requires implementation of a change. It is often fulfilled with significant delays.
What is the BEST way to improve this situation?

（A）Automate the fulfillment procedures

（B）Review the service value stream to ensure effective integration of all Involved

（C）Review me fulfilment procedures to remove the need for change implementation

（D）Outsource the fulfilment procedures

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which specific skill is required by a service desk manager when performance the activity 'defining the objectives of monitoring?

（A）Expertise in monitoring tools

（B）Knowledge of the event logging procedures

（C）Understanding service value for stakeholders

（D）Expertise in automation

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

What practice should be used together with the 'service request management' practice to ensure that third parties will adjust their level of service to the needs of the organization?

（A）Service desk

（B）Service catalogue management

（C）Service level management

（D）Supplier management

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which capability level is MOST focused on continual improvement?

（A）Level 5

（B）Level 3

（C）Level 2

（D）Level 4

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

In which step of the 'incident handling and resolution' process will a change be initiated?

（A）Incident resolution

（B）Incident diagnosis

（C）Incident closure

（D）Incident registration

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil 無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil」

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