ITIL-4-Specialist-Monitor-Support-Fulfil無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil」

質問 1

An organization is improving its service desk practice.
How should the organization use the guiding principle 'start where you are'?

（A）Gradually Implement new service desk channels and loots

（B）Standardize operations and automate processes where possible

（C）Identify metrics that demonstrate the role of the service desk in the service provider and the service consumer organizations

（D）Establish a clear communication channel but use the procedures that are currently available.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Why should a service provider organization identify and understand problems and their impact on services?

（A）To ensure that known errors are closed quickly

（B）Because problem resolution may require significant resources

（C）To ensure problems are continually managed until resolved

（D）Because problems may cause incidents and affect service quality

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

The request catalogue is a part of what other source of information?

（A）The service catalogue

（B）Service request models

（C）Service level agreements

（D）The service desk

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Which of the following is a possible benefit of automatically detecting and registering incidents?

（A）Improved ability to hide incident records from users

（B）Increased savings from incident management activities

（C）Increased downtime of negatively impacted services

（D）Reduced use of self-healing systems

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

The organization is in the process of improving their incident management practice. They want to become better at demonstrating business value. Which of the following options is the BEST to use in order to achieve their objective?

（A）Use dashboards and reports to communicate service performance to internal and external stakeholders

（B）Leverage automation tools to manage knowledge and to automate solutions, where possible

（C）Develop incident models and reuse known resolutions

（D）Use swarming to optimize resolution of unusual, complex, and major incidents

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which is a practice success factor for the service desk practice?

（A）Enabling and continually Improving effective, efficient, and convenient communications between the service provider and its users

（B）Enabling and continually Improving effective, efficient, and convenient communications between the Service desk and its staff

（C）Ensuring that multichannel communication is used and improved wherever possible

（D）Overcoming the challenge of the limited scalability or voice and video cell channels

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

What type of service requests is not available to users when a service is designed for a no-request operations?

（A）A request to register a complaint

（B）A request to register a compliment

（C）A request specific to service utility

（D）A how-to request

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

An organization is implement a new service configuration management system.
How will monitoring and event management practice benefit from it?

（A）The system will support practice measurement and reporting

（B）The system will support collaboration between teams

（C）The system will help to manage tasks

（D）The system will support event correlation

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which problem management process has inputs from external user and professional communicates?

（A）Problem control

（B）Error control

（C）Reactive problem identification

（D）Proactive problem identification

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

If an organization's service request management practice only partially achieves its purpose, which capability level of the ITIL maturity medal in applicable?

（A）Level 3

（B）Level 2

（C）Level 4

（D）Level 1

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil 無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil」

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