ITIL-4-Specialist-Monitor-Support-Fulfil無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil」

質問 1

Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?

（A）Information about detected incidents is traced and managed in an integrated information system

（B）The competencies required to resolve incidents are identified and skilled human resources are available

（C）The incident management approach is integrated with other standards and approaches adopted by the organization

（D）The effectiveness of incident resolution is regularly reviewed and continually improved

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Reactive problem identification is based on the information about past and current incidents. Which software tools ensure that this information is available for problem identification?

（A）Knowledge management tools

（B）Service configuration management tools

（C）Monitoring and event management tools

（D）Workflow management and collaboration tools

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

What should be the FIRST step in investigating a problem that was identified by reactive problem identification?

（A）Submit a change request to resolve the problem

（B）Create a known error

（C）Look for a way to solve the problem

（D）Understand which configuration items may have errors

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Which of the following is a possible benefit of automatically detecting and registering incidents?

（A）Improved ability to hide incident records from users

（B）Increased savings from incident management activities

（C）Increased downtime of negatively impacted services

（D）Reduced use of self-healing systems

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

When service provider teams fulfil a service request, they need to control that all steps of the service request model are completed successfully. Which software tools help to perform this control?

（A）Social media

（B）Monitoring and event management tools

（C）Publishing tools

（D）Analysis and reporting tools

正解：B 解答を投票する

質問 6

A service provider supports an international customer organization with users in many countries. The service provider aims to ensure high and consistent quality of request fulfilment for all users at all locations. How should the service provider use the workflow and collaboration system to support this objective?

（A）It should offer a flexible measurement and reporting capability

（B）It should offer convenient self-help capabilities

（C）It should allow for a flexible and affordable super-user role

（D）It should support creation and use of service request models

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

A service provider receives negative feedback from users about fulfillment of some types of service requests. If a service request requires implementation of a change. It is often fulfilled with significant delays.
What is the BEST way to improve this situation?

（A）Automate the fulfillment procedures

（B）Review the service value stream to ensure effective integration of all Involved

（C）Review me fulfilment procedures to remove the need for change implementation

（D）Outsource the fulfilment procedures

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.
Which TWO workshops should the problem manager attend?
1. Incident detection
2. Incident registration
3. Incident resolution
4. Incident closure

（A）3 and 4

（B）2 and 3

（C）1 and 2

（D）1 and 4

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

（A）It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.

（B）It is important to ensure that third parties adhere to the Incident management policies established by their customers.

（C）It is not important to ensure third parties' adherence to organization's policies.

（D）It is not important to integrate third parties into incident Information exchange workflows.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Which specific skill is required by a service desk manager when performance the activity 'defining the objectives of monitoring?

（A）Expertise in monitoring tools

（B）Knowledge of the event logging procedures

（C）Understanding service value for stakeholders

（D）Expertise in automation

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Specialist-Monitor-Support-Fulfil 無料問題集「Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil」

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