ITIL-4-Transition 無料問題集「ITIL 4 Managing Professional Transition」

（A）Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

（B）Risk management is the exclusive domain of dedicated risk managers

（C）Planning is a high level function, risk management is a tactical activity

（D）Planning should always consider risks and how to mitigate them

（A）To develop and regularly review IT measures and metrics

（B）To annually review and approval of IT projects to maximize business value

（C）To establish and regularly review the goals cascade throughout the organization

（D）To establish and regularly review the effectiveness of risk management and internal controls

（A）Valuable investments

（B）Agile

（C）Safety culture

（D）Design thinking

（A）Ask the user to communicate their needs for the chair

（B）Adopt the user's point of view of using the chair

（C）Decide for the user what is important for the chair

（D）Ask the user to provide feedback on a prototype of the chair

（A）An organization which has undergone an IT transformation

（B）An organization which uses IT to improve its 'service desk' practice

（C）An organization which uses IT to support its operational processes

（D）An organization which uses IT to change its strategic direction

（A）The value of positive communications

（B）Organizational structure

（C）Employee satisfaction measurement

（D）Working to a customer oriented mindset