ITIL-4-Transition無料問題集「ITIL 4 Managing Professional Transition」

質問 1

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

（A）Valuable investments

（B）Agile

（C）Safety culture

（D）Design thinking

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?

（A）Scheduling interactions between customer and service provider

（B）Changes in service provider and customer staff

（C）Failing to deal with communication in a timely fashion

（D）Failing to explain service provider actions that impact the customer

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

What is the expected outcome from using a service value chain?

（A）The application of practices

（B）Value realization

（C）Service value streams

（D）Customer engagement

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant

（A）3 and 4

（B）2 and 3

（C）1 and 2

（D）1 and 4

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

What do design thinking and service-dominant logic have in common?

（A）Both involve collaborating with customers to ensure their needs are met

（B）Both focus solely on the needs and problems of the consumers

（C）Both focus on product functionality and on building new features

（D）Both require clearly defined requirements and acceptance criteria

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which can act as an operating model for an organization?

（A）The ITIL guiding principles

（B）The four dimensions of service management

（C）The service value chain

（D）Continual improvement

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Transition 無料問題集「ITIL 4 Managing Professional Transition」

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