ITIL-4-Transition無料問題集「ITIL 4 Managing Professional Transition」

質問 1

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

（A）Valuable investments

（B）Assured conformance

（C）Resilient operations

（D）Fast development

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

（A）3 and 4

（B）2 and 3

（C）1 and 2

（D）1 and 4

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

（A）Use value stream mapping to help understand the end-to-end flow of user support

（B）Review skills and competencies of user support staff to ensure they have the required capability

（C）Improve the integration of tools to ensure there are no gaps between processes

（D）Encourage teams to collaborate so they can focus on value for users

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Which describes the value driven approach to service design?

（A）The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

（B）A process improvement philosophy that prioritizes flow efficiency over resource efficiency

（C）Designing just enough features to satisfy early customers, and providing feedback for future development

（D）An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant

（A）3 and 4

（B）2 and 3

（C）1 and 2

（D）1 and 4

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service. Which approach should the organization follow when creating a value stream for this new service?

（A）Create separate value streams for every project phase, to ensure that each milestone is achieved in a Agile manner

（B）Create separate value streams for practices, people, tools and suppliers, to ensure that 'four dimensions' are considered equally

（C）Create one value stream for the entire project, to enable and end-to-end, holistic vision of the service

（D）Create one value stream for each team, to allow the teams to focus on their different objectives

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Transition 無料問題集「ITIL 4 Managing Professional Transition」

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