ITIL無料問題集「EXIN ITIL V3 Foundation」

質問 1

Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

（A）2 and 3 only

（B）1 and 3 only

（C）1 and 2 only

（D）All of the above

正解：D 解答を投票する

質問 2

Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services andservice management processes?

（A）Act

（B）Check

（C）Do

（D）Plan

正解：D 解答を投票する

質問 3

Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?

（A）Incident model

（B）RACI model

（C）Continual service improvement (CSI) model

（D）The Deming Cycle

正解：B 解答を投票する

質問 4

Which of the following statements MOST correctly identifies the scope of design coordination activities?

（A）Only changes that introduce new services

（B）Only changes to business critical systems

（C）It is mandatory that all changes are subject to design coordination activity

（D）Any change that the organization believes could benefit

正解：D 解答を投票する

質問 5

Which of these statements about resources and capabilities is CORRECT?

（A）Capabilities are types of service asset and resources are not

（B）Resources are types of service asset and capabilities are not

（C）Resourcesand capabilities are both types of service asset

（D）Neither capabilities nor resources are types of service asset

正解：C 解答を投票する

質問 6

Which of the following is NOT a responsibility of service transition?

（A）To plan the resource requirements to manage a release

（B）To ensure that a service can be managed, operated and supported within constraints specified by design

（C）To design and develop capabilities for service management

（D）To provide quality knowledge of change and release and deployment management

正解：C 解答を投票する

質問 7

Which of the following statements MOST correctly identifies the scope of design coordination activities?

（A）Any changes that would benefit the organization are included

（B）All changes are mandated to be included

（C）Only changes thatintroduce new services are included

（D）Only changes to business critical systems are included

正解：A 解答を投票する

質問 8

. Which is an outcome of service design?

（A）Services and operational quality are enhanced

（B）User training and awareness for the service is maximized

（C）Standard Services are provided quickly and efficiently across the business

（D）Expectations setting of all stakeholders for the services improved

正解：A 解答を投票する

質問 9

Which of the following are benefits to the business of implementingservice transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

（A）None of the above

（B）2 and 3 only

（C）1 and 3 only

（D）1 and 2 only

正解：C 解答を投票する

質問 10

Which stage of the change management process deals with what should be done if the change is unsuccessful?

（A）Remediation planning

（B）Prioritization

（C）Categorization

（D）Review and close

正解：A 解答を投票する

質問 11

The multi-level SLA' is a three-layer structure. Which one of thefollowing layers is NOT part of this type of SLA?

（A）Customer level

（B）Configuration level

（C）Corporate level

（D）Service level

正解：B 解答を投票する

質問 12

Which of the following does the Availability Management process include?
1.Ensuring services are able to meet availability targets
2.Monitoring and reporting actual availability
3.Improvement activities, to ensure that services continue to meet or exceed their availability goals

（A）1 only

（B）1 and 3 only

（C）1 and 2 only

（D）All of the above

正解：D 解答を投票する

質問 13

What is the name of the group that should review changes that must be implemented faster than the normal change process?

（A）Emergencychange advisory board

（B）Technical management

（C）Urgent change board

（D）Urgent change authority

正解：A 解答を投票する

質問 14

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to theorganization?

（A）Service request

（B）Change policy

（C）Change proposal

（D）Risk register

正解：C 解答を投票する

ITIL 無料問題集「EXIN ITIL V3 Foundation」

弊社を連絡する

関連リンク

トップ試験