ITIL 無料問題集「EXIN ITIL V3 Foundation」

（A）It supports the creation of a portfolio of quantified services

（B）It defines the control of service assets and configurations

（C）It ensures IT services are continuously aligned to business requirements

（D）It reduces the duration and frequency of service outages

（A）Delivered service

（B）Explanation:
QUESTIONNO: 188 What is the act of transforming resources and capabilities into valuable service better known as?
A. Service management
B. Incident management
C. Resource management
D. Service support

（C）Strategic service

（D）Internal service

（E）External service

（A）It is efficient, effective and economical for all IT services.

（B）It focuses on creating a relationship between processes and products.

（C）It has responsibility for creating policies.

（D）It has an intended purpose or a resultant action.

（A）Service operation

（B）Service design

（C）Service transition

（D）Service configuration

（A）Service Desk staff should be recruited from people who have high levels oftechnical skill tominimize the cost of training them

（B）The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles

（C）Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

（D）The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries

（A）How request for changes (RFCs) are approved for software releases in the IT production environment.

（B）Roles and responsibilities across all the service transition processes.

（C）Roles and responsibilities for updating the configuration management database (CMD

（D）Criteria and authorization to exit early life support and handover to the service operation function.

（A）Service operation

（B）Continual service improvement

（C）Service design

（D）Service transition

（A）1 only

（B）Both of the above

（C）Neither of the above

（D）2 only

（A）Both of the above

（B）Neither of the above

（C）2 only

（D）1only

（A）Incident Management, ProblemManagement, Service Desk, Request Fulfillment and Management

（B）Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management

（C）Event Management, Incident Management. Change Management and Access Management

（D）Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management

（A）Change management

（B）Service catalogue management

（C）Financial management for IT services

（D）IT service continuity management

（A）1 Plan, 2 Do, 3 Check, 4 Act

（B）2 Plan, 3 Do, 4 Check, 1 Act

（C）3 Plan, 2 Do, 4 Check, 1 Act

（D）4 Plan, 3 Do, 1 Check, 2 Act

（A）Incident management, service desk, request fulfillment, access management, and event management

（B）Incident management, problem management, service desk, request fulfillment, and event management

（C）Event management, incident management, change management, and accessmanagement

（D）Event management, incident management, problem management, request fulfillment, and access management

（A）Process Manager

（B）IT Designer/Architect

（C）Supplier Manager

（D）Service Catalogue Manager

（A）1, 2 and 3 only

（B）3 and 4 only

（C）All of the above

（D）2 and 4 only

（A）Service level management

（B）Capacity management

（C）Service design

（D）Governance

（A）Service catalogue management

（B）Service portfolio management

（C）Service capacity management

（D）Service level management

（A）The service catalogue management

（B）The service level management

（C）The supplier management

（D）The IT service continuity management

（A）To ensure that service changes create the expected business value

（B）To negotiate service levels for newservices

（C）To minimize the impact of service outages on day-to-day business activities

（D）To plan and manage entries in the service catalogue

（A）IT Service Continuity Management

（B）Service Transition

（C）Risk Management

（D）Availability Management