ITILF無料問題集「BCS ITIL® Foundation」

質問 1

Which one of the following is an objective of service catalogue management?

（A）Negotiating and agreeing operational level agreements

（B）Negotiating and agreeing service level agreement

（C）Ensuring that the service catalogue is made available to those approved to access it

（D）Only ensuring that adequate technical resources are available

正解：C 解答を投票する

質問 2

What is used to control a process?

（A）Stakeholders

（B）Objectives

（C）Functions

（D）Inputs

正解：B 解答を投票する

質問 3

Which of the following activities are performed by a service desk?
1 . Logging details of incidents and service requests
2 . Providing first-line investigation and diagnosis
3 . Restoring service
4 . Implementing all standard changes

（A）1, 2 and 3 only

（B）3 and 4 only

（C）All of the above

（D）2 and 4 only

正解：A 解答を投票する

質問 4

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

（A）2 and 3 only

（B）1 and 3 only

（C）1 and 2 only

（D）All of the above

正解：D 解答を投票する

質問 5

Which one of the following functions would be responsible for the management of a data centre?

（A）Service desk

（B）Application management

（C）Technical management

（D）Facilities management

正解：D 解答を投票する

質問 6

In which of the following should details of a workaround be documented?

（A）The service level agreement (SLA)

（B）The IT service continuity plan

（C）The problem record

（D）The availability management information system

正解：C 解答を投票する

質問 7

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?

（A）People, process, partners, performance

（B）People, process, products, partners

（C）Performance, process, products, problems

（D）People, products, perspective, partners

正解：B 解答を投票する

質問 8

Which of the following is best definition of IT service management?

（A）The implementation and management of quality IT services that meet business needs

（B）A complete set of all the documentation required to deliver world class services to customers

（C）Technical implementation of supporting IT infrastructure components

（D）An internal service provider that is embedded within a business unit

正解：A 解答を投票する

質問 9

Remediation planning is a key part of which process?

（A）Change management

（B）Capacity management

（C）Availability management

（D）Financial management for IT services

正解：A 解答を投票する

質問 10

Which one of the following is it the responsibility of supplier management to negotiate and agree?

（A）The service portfolio

（B）Third-party contracts

（C）Service level agreements (SLAs)

（D）Operational level agreements (OLAs)

正解：B 解答を投票する

質問 11

Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

（A）Service catalogue management

（B）Service portfolio management

（C）Service capacity management

（D）Service level management

正解：A 解答を投票する

質問 12

A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.
What has taken place within the SLA target?

（A）A functional escalation

（B）An incident resolution

（C）A hierarchic escalation

（D）A service level escalation

正解：C 解答を投票する

質問 13

Which of the following is service transition planning and support NOT responsible for?

（A）Coordinating the efforts required to manage multiple simultaneous transitions

（B）Prioritizing conflicts for service transition resources

（C）Detailed planning of the build and test of individual changes

（D）Maintaining policies, standards and models for service transition activities and processes

正解：C 解答を投票する

ITILF 無料問題集「BCS ITIL® Foundation」

弊社を連絡する

関連リンク

トップ試験