PL-600 無料問題集「Microsoft Power Platform Solution Architect」
A company has a Power Platform environment that connects to a third-party marketing application.
The company reports that the data in the Power Platform lead table does not match data from the marketing application. Issues include:
* The owner data in the lead table and the third-party application do not match.
* The Topic column has more information than the related record from the marketing application.
* There are differences in how telephone numbers are formatted.
* You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
The company reports that the data in the Power Platform lead table does not match data from the marketing application. Issues include:
* The owner data in the lead table and the third-party application do not match.
* The Topic column has more information than the related record from the marketing application.
* There are differences in how telephone numbers are formatted.
* You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
正解：A、D、E
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
You are implementing a customer service solution that uses Power Automate flows to automate business processes.
A flow sends order status update emails to customers. Customers report not receiving order status update emails during peak order times.
You need to troubleshoot the issue by examining flow executions.
What should you use?
A flow sends order status update emails to customers. Customers report not receiving order status update emails during peak order times.
You need to troubleshoot the issue by examining flow executions.
What should you use?
正解：C
解答を投票する
You need to recommend a collaboration tool for each group.
Which tool should you use? To answer, select the appropriate tool in the answer area.
NOTE: Each correct selection is worth one point.
Which tool should you use? To answer, select the appropriate tool in the answer area.
NOTE: Each correct selection is worth one point.
正解：
Explanation:
Box 1: Microsoft Teams
Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
Box 2: Dynamics 365 Workspace
Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
The Expense management mobile workspace lets users capture and upload a receipt, so that they can attach it to an expense report later.
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/prod-exp/expense-management-mobile-workspace
Topic 1, Relecloud
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
* The company uses Microsoft Office 365.
* The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
* For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
* The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
* The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
* The company uses vendors to service aircraft.
Environment
* Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
* Minimize the use of third-party products and custom development.
* Reduce customer support call volumes by having the system automatically resolve common issues.
* The security rule for agents must contain the privileges in the default Customer Service Representative security role.
* Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
* Application use layout should be role specific.
Agents
* You must standardize the format used by agents to enter customer phone numbers.
* Agents need a solution to replace paper reservation checklists.
* Agents need dashboards to show a current count of all reservations on the entity.
* Agents need a way to track reservation issues.
* Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
* Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
* Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
* IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
* IT staff needs a system that is easy to navigate to active cases.
* IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
* IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
* Management requires paginated reports for stakeholders.
* Management wants to provide frequent flyers with better service when the flyers call.
* Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
* Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
* Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
* Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
A company wants to create a Power Automate flow that posts marketing events to social media.
The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms.
You need to ensure that the requirement is met.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms.
You need to ensure that the requirement is met.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
正解：A、B
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
You need to recommend a solution for integrating luggage information.
What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
What should you recommend? To answer, drag the appropriate types to the correct tables. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
Explanation:
Luggage: Custom activity table
An activity can be thought of as any action for which an entry can be made on a calendar. An activity has time dimensions (start time, stop time, due date, and duration) that help determine when the action occurred or will occur. Activities also contain data that helps determine what action the activity represents, for example, subject and description.
Passenger: Customer table
The account and contact tables in Microsoft Dataverse are essential for identifying and managing customers, selling products and services, and providing superior service to the customers. A customer address table is used to store address and shipping information for a customer.
Scenario: The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
You need to propose a solution for form requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
Explanation:
Box 1: Field controls
You must standardize the format used by agents to enter customer phone numbers.
Box 2: Workflow
Log issues as cases. The case form must show variable sections based on the case type.
A company uses Dynamics 365 Sales and Power BI.
Sales managers must be able to keep track of changes to their pipeline in the following ways:
* Notify the sales managers when an Opportunity changes sales stage.
* Notify the sales managers when the pipeline drops below 2.5M USD.
* When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.
You need to recommend a solution that meets the company requirements.
Which combination of solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Sales managers must be able to keep track of changes to their pipeline in the following ways:
* Notify the sales managers when an Opportunity changes sales stage.
* Notify the sales managers when the pipeline drops below 2.5M USD.
* When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity.
You need to recommend a solution that meets the company requirements.
Which combination of solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
正解：
Explanation:
Box 1: Microsoft Power Automate, Microsoft Dataverse connector, and Microsoft 365 Outlook connector Use Microsoft Dataverse as the data source.
While Power Automate is a robust tool with ever-expanding capabilities, it also handles simple tasks with grace. A universal business need for many organizations is the ability to automate email notifications based on certain criteria: an opportunity is won, send an email to the sales manager; a case is closed, send an email to the customer; a work order is completed, send an email to the customer.
Power Automate can easily accommodate this using the Microsoft 365 Outlook connector.
Box 2: Microsoft Power Automate, Power Bi data alerts, and Microsoft 365 connector Data alerts in the Power BI service: Set alerts to notify you when data in your dashboards changes beyond limits you set.
Box 3: Microsoft Power Automate, Power BI, Power Apps, and Microsoft Dataverse connector Reference:
https://www.velosio.com/blog/2021/01/27/tracking-emails-the-right-way-with-power-automate/
https://docs.microsoft.com/en-us/power-bi/create-reports/service-set-data-alerts
A company plans to transition from an existing proprietary solution to a Power Platform solution. The company is consolidating data from several sources.
The company reports the following data quality issues with the existing solution:
* Users often encounter a character limit when entering data.
* The database includes multiple instances of duplicate records.
You need to recommend solutions to ensure that the data quality issues are not present in the Power Platform solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
The company reports the following data quality issues with the existing solution:
* Users often encounter a character limit when entering data.
* The database includes multiple instances of duplicate records.
You need to recommend solutions to ensure that the data quality issues are not present in the Power Platform solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
Explanation:
Box 1: Define the data type and format for each column
Increase the data type size of the column.
Box 2: Define and implement duplicate detection rules
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-duplicate-detection-rules-keep-data-clean