SIAMP無料問題集「EXIN SIAM Professional」

質問 1

The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

（A）Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding

（B）Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.

（C）Review the incident history for current service providers and prioritize transition based onthe volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion

（D）Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

（A）Design a new SIAM strategy ignoring the report from SIAMRUS

（B）Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

（C）Adopt the SIAM strategy proposed by SIAMRUS for ZYX

（D）Design a new SIAM strategy using the report from SIAMRUS as input

正解：D 解答を投票する

質問 3

ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?

（A）Apply service credits to OUTSCO according to their contract

（B）Offer OUTSCO a bonus for any service level improvements

（C）Ask SIAMRUS staff to take over the work of the transition team

（D）Move staff from the transition team back into the service desk

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?

（A）Identify and then map the stakeholders, process owners and managers for all services across ZYX

（B）Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity

（C）Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model

（D）Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.
Considering ZYXS, which factor is most critical to the success of SIAM?

（A）A service agreement between ZYXH and ZYXD

（B）Management of process outcomes instead of activities

（C）Well-conceived SIAM strategy

（D）Clearly defined roles and responsibilities

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

（A）ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem

（B）a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX

（C）As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.

（D）ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

SIAMP 無料問題集「EXIN SIAM Professional」

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