SIAMP無料問題集「EXIN SIAM Professional」

質問 1

ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUS The IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application support ZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM model What should SIAMRUS do that would most support ZYX?

（A）Lead the commercial discussions with new and legacy providers

（B）Take on the accountability for deciding on the implementation approach

（C）Start the activities to transition ZYXSAPP into the SIAM model

（D）Review the exit management requirements in the contract with OUTSCO

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO
What action should the service integrator take?

（A）Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.

（B）Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract

（C）Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.

（D）There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

ZYX decides to go with SIAMRUS as the service integrator.
The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model What is the best approach that should be taken to ensure success with organizational change management (OCM)?

（A）ZYX and SIAMRUS should both focus their OCM activities on relationships and interfaces with new and existing service providers from the beginning of the transition in order to ensure a smooth transition of the service providers into the SIAM ecosystem

（B）a ngid governance structure should be enforced from the onset of the transition to the SIAM ecosystem to create awareness and to solve the existing problems with service providers having goals or interests that are in conflict with those of ZYX

（C）As SIAMRUS holds the primary responsibility for OCM on behalf of ZYX, SIAMRUS should actively engage in ADKAR activities from the beginning of the Discovery and Strategy stage. This will avoid organizational uncertainties in the Implementation stage.

（D）ZYX should commence OCM activities as part of the Plan and Build stage, specifically focusing on weak or missing ADKAR elements This will reduce the nsk of resistance to change and employees reverting to undesired behavior

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.
Considering ZYXS, which factor is most critical to the success of SIAM?

（A）A service agreement between ZYXH and ZYXD

（B）Management of process outcomes instead of activities

（C）Well-conceived SIAM strategy

（D）Clearly defined roles and responsibilities

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?

（A）Conduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed

（B）Directly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

（C）inform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant

（D）Leave the service delivery managers in uncertainty about whether their role will cease to exist or not.Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?

（A）Identify and then map the stakeholders, process owners and managers for all services across ZYX

（B）Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity

（C）Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model

（D）Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

SIAMP 無料問題集「EXIN SIAM Professional」

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