Salesforce-AI-Associate 無料問題集「Salesforce Certified AI Associate」

（A）Triggers personalized service replies

（B）Creates, localizes, and translates product descriptions

（C）Provides call summaries

（A）Predictive Analytics

（B）Rules- based systems

（C）Neural networks

（D）Mark this item for later review,

（A）Accuracy

（B）Usage

（C）Consistency

（A）Fully automates the customer service experience, ensuring seamless automated interactions with customers

（B）Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats

（C）Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions

（A）Creates personalized SMS campaigns

（B）Scores leads based on customer data

（C）Automatically interacts with prospects

（A）Advertising cost increases

（B）Personalization and target marketing changes

（C）Ethical challenges in CRM systems

（A）Discovery

（B）Next Best Action

（C）Bots

（A）Predictive new and original output for a given input.

（B）Predictive AI uses machine learning to classes or predict output from its input data whereas generative AI does not use machine learning to generate its output

（C）Predictive AI and generative have the same capabilities differ in the type of input they receive:
predictive AI receives raw data whereas generation AI receives natural language.

（A）Implement Salesforce's Trusted AI Principles.

（B）Use demographic data to identify minority groups.

（C）Integrate AI models that auto-correct biased data.

（A）Creates a reliance on AI, potentially leading to less critical thinking and oversight

（B）Leads to move informed and balanced decision-making

（C）Reduce the need for human involvement in decision-making processes