Salesforce-Certified-Administrator 無料問題集「Salesforce Certified Administrator」
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see theClosed option in the specified piclist?
Why are the support reps unable to see theClosed option in the specified piclist?
正解:B
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the managerusing a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
How should an administrator configure the custom object to meet this requirement?
正解:B
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.
正解:D
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.
How should the administrator improve on the current implementation?
How should the administrator improve on the current implementation?
正解:D
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
which feature should an administrator configure to meet this requirement?
正解:C
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?
正解:A
解答を投票する
解説: (JPNTest メンバーにのみ表示されます)