Salesforce-Communications-Cloud無料問題集「Salesforce Communications Cloud Accredited Professional (AP)」

質問 1

ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

（A）Subscriber lifecycle management

（B）Advertising sales management

（C）Multiple subscription management

（D）Enterprise sales management

正解：D 解答を投票する

質問 2

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

（A）Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

（B）Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

（C）Leverage the CPQ cart for all cases minimize the implementation effort

（D）Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

正解：A 解答を投票する

質問 3

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

（A）Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

（B）Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)

（C）Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

（D）Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

正解：A、D 解答を投票する

質問 4

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

（A）Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

（B）Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

（C）Accommodate the feature since otherwise business representative will not accept the iteration results.

（D）Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

正解：B 解答を投票する

質問 5

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

（A）Use the integration procedure to manage the various task that technician need to undertake

（B）Use call out to fully automate the flow so that no manual steps are required

（C）Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

（D）Use data raptor to assist with integration and introduce several manual task into the flow.

正解：C 解答を投票する

質問 6

Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

（A）Configure the cardinality Min as 0, Max 1 and default as 1.

（B）Configure the cardinality Min as 1, Max 1 and default as 1

（C）Add a Recommendation rule for Product A when bundle B is added

（D）Add an Auto Add rule to include product A with bundle B

正解：A 解答を投票する

質問 7

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

（A）Create a churn trend app from a template in CRM analytics to identify customer likely to churn

（B）Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

（C）Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

（D）Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

正解：B 解答を投票する

質問 8

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

（A）Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

（B）Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

（C）Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

（D）Introduce customer data management system as a part of digital transformation to keep customer data up to date

正解：A 解答を投票する

Salesforce-Communications-Cloud 無料問題集「Salesforce Communications Cloud Accredited Professional (AP)」

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