次の認定試験に速く合格する!
簡単に認定試験を準備し、学び、そして合格するためにすべてが必要だ。
(A)I-shaped professional
(B)T-shaped professional
(C)Service management expert
(D)A-shaped professional
(A)Implement one-on-one meetings between team members
(B)Reward teams who achieve their goals ahead of target
(C)Provide team-building activities for each team
(D)Share information on the organization's strategies
(A)It impacts the processes through automated testing facilities.
(B)It impacts the processes through less rigorous change control.
(C)It impacts the processes through delivering more information.
(D)It does not impact the change control processes.
(A)IT owns service management.
(B)Service management is outsourced to a third-party supplier.
(C)Service management is owned across the whole organization.
(D)Business owns service management.
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