VERISME 無料問題集「EXIN VeriSM™ Essentials」

（A）Under-promise and over-deliver

（B）Ensure that detailed SLA documentation is available

（C）Report achievement against agreed targets

（D）Set boundaries and provide a structure for delivery

（A）IT owns service management.

（B）Service management is outsourced to a third-party supplier.

（C）Service management is owned across the whole organization.

（D）Business owns service management.

（A）VeriSM takes all organizational capabilities into account.

（B）VeriSM is a logical evolution to older IT service management practices.

（C）VeriSM differentiates IT from other service management practices.

（D）VeriSM focuses on the corporate IT aspects in the organization.

（A）Joining social groups and actively communicating with them

（B）Social awareness and relationship management

（C）Knowing social media and what people or situations can influence us

（D）Social content management and using social techniques